AutoNation Chrysler Dodge Jeep Ram Valencia

Service department is always so helpful and very easy to schedule appointments. Naomi was amazing.

Dealership was beautiful. The staff was extremely helpful. Pedro was amazing and met all my needs.

If it hadn't been for my own double and triple checking of the numbers, I would have been overcharged close to $600. Furthermore, there seems to be an overall lack of communication between parts, service advisors and technicians. This also required my diligent involvement. I was given an estimate many months back, and for the same work, I was recently quoted an additional $400+. When I became upset by this and insisted something be done, my quote went back down to the original amount because "there was a miscommunication between parts and labor." I was also being double charged for my estimate fee, which was included initially, then included once again in my total. Again, this took my careful diligence and attention to detail to point out, otherwise the additional $240 would have been paid without a second glance. To top this all off, my car was essentially "lost" when it was time to leave. I waited at least 15 minutes for it to be found while technicians went back and forth searching for it. The positive I will include here is that the original time estimate for my vehicle was much longer than the actual time it took to get my car serviced. However, the reason I brought it in (a skipping in transmission) seems to be popping its head up again, so I will most likely have to return for the same reason.

I would give zero stars if I could. The dealership dupes you into buying a vehicle that they will never properly service. You will run into full blown electrical and transmission problems (in under 10k miles no less!) and the service department just says they “could not duplicate the problem” and then send you on your way and won’t book you another appointment for months. PS. You betcha that I have videos and pictures of the car malfunctioning. But now I will have no choice but to get an attorney. You would think that if they couldn’t solve customer complaints or issues the dealership would at least feign kindness but no! You should hear the aggressive harassing and threatening voicemails I have received from the service manager! It’s appalling. I wish I never bought this car.

Honest and superior customer service from top to bottom…Kimberly and Francisco were amazing…. Thank you both

Nathan did a great job keeping me informed of the progress of my vehicle service.

It was one thing after another. From the day I stepped into this place I should have turned around, but I kept sticking it out. The place really lacks customer service. I guess it's changed from when I purchased my first car years ago when people would rush out to greet you and everyone wanted to sell you a car. When I did get someone, she was wonderful. So pleasant. Rosita. But after I purchased a vehicle, it all went down hill from there. It was a nightmare trying to get people to respond. I returned the 1st vehicle and traded for one of lesser value, but I was told the 5 day didn't apply. Does that make sense? They sell you a car with issues so you return it for another car with issues. That's like buying a toy from a store that doesn't work and you exchange it. Get it home to find that one doesn't work either and they tell you, that you can only return one time. That is super shady. What's to keep them from having a lot full of damaged cars and just recycling them out. So 1st. I went through my paperwork and it shows that the 2nd car did have a 5 day return, but I was told different. Also they kept my warranty papers out, and made up something different than the photo I took of what the vehicle came with. So I return one car with issues for them to sell me a car with a bunch of damaged parts. The warranty cost over $3000. to cover repairs and stuff. I took that vehicle back and it stayed in the shop over 30 days. Then they had the nerve when I picked it up to say I owe a $200. Deductible. Are you kidding me? You can't sell me a car thats doesn't work and expect me to pay you to fix it. What was the $3600 for? That car was $8000. And my brother paid $20000. I'm so upset that they overcharged me for this car that had so many issues. Still does. The lady gave me a totally different warranty that she said I purchased. Where is the one I signed? Have you looked at the reviews? I really thought they were trying to redeem themselves. They ended up not charging me the Deductible and made it seem like they were doing me a favor. Umm know. You sold me a faulty car that was a lot less according to the Kelly blue book. I'm going to try and trade this in for a different car. Unless they want to give me a few thousand dollars back for over paying, then this review is not going away. I do not like dishonest people.

Lauren was a professional knowledgeable and helpful salesperson. She was helpful during the test drive and explained things that I needed to know

My experience was great. My service advisor gave me accurate information on how long it would take to complete my cars service and was very friendly while doing so.

I scheduled an appointment for multi point inspection, oil change, tire rotation, etc. Got my truck in and out quickly. This team does a great job.