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JT's Kia

(1,657 reviews)
Visit JT's Kia
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–8:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–8:00pm
Saturday 9:00am–9:00pm 7:30am–4:00pm
Sunday Closed Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (803) 514-5664 (803) 514-5664
Used (803) 514-5662 (803) 514-5662
Service (803) 514-5660 (803) 514-5660

Reviews

(1,657 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of JT's Kia from DealerRater.

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I like coming to the dealership because I have known some...

I like coming to the dealership because I have known some of the service personnel by name and they were very pleasant one is Jonathan and the other one I think is Leanne I'm not sure but those are the two that makes me keep coming back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the great review of JT's Kia of Columbia! We're pleased that our team took great care of you and that they keep you coming back for your automotive needs. See you again next time!

I want to give a shout out to an awesome sales...

I want to give a shout out to an awesome sales department. like Catoe, Terrell Shaw and Taylor were most helpful when I traded my car in recently for a 2022 Sportage. I couldn’t ask for better service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad that the JT's Kia of Columbia team could make your trade-in experience such a great one! Enjoy the new 2022 Kia Sportage - we hope you love it for years to come!

They were there when I needed them most - Thank you so...

They were there when I needed them most - Thank you so very much. Kim Payne

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are always happy to help you out! Thanks for supporting JT's Kia of Columbia and we'll see you next time!

The service was excellent. My sales person Austin...

The service was excellent. My sales person Austin Colalillo was professional. Think he just started. Thanks for helping me in the time of need. My car was broke down but you guys really worked me. My credit isn't the best jtkia found a way for me to ride. Love my Dodge Durango. Thanks so much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We'll always do all we can to accommodate you and get you into a vehicle that suits your needs! It will be our pleasure to share with Austin how much his efforts impacted your visit, and he'll be glad to hear it. We appreciate you bringing your business to JT's Kia of Columbia, and we wish you many safe miles in your new Dodge Durango!

It was an easy transaction with Jacobe Jones in the...

It was an easy transaction with Jacobe Jones in the purchase of our new KIA! Also, Taylor was very clear in explaining the features to us. The Sherers from Ballentine,SC

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's great to know that Jacobe was wonderful to work with. We're glad that we got you into your new KIA. Thanks for your business, and we'll see you again next time!

First Mike Catoe went above and beyond for me and his...

First Mike Catoe went above and beyond for me and his team Terrell Shaw and Taylor did not disappoint either.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are thrilled to hear that Mike, Terrell, and Taylor delivered such an outstanding experience. Drive safely, and we hope to see you back at JT's Kia of Columbia!

Jacobe is a great salesman and Taylor went over...

Jacobe is a great salesman and Taylor went over everything I needed to know about my new vehicle. It was a fantastic experience, I would recommend to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Delivering a fantastic buying experience is our goal, so this is incredible to hear! Thank you for the excellent review, Lex, and for taking your business to JT's Kia of Columbia!

I had an appointment for oil change and a recall at 8:30...

I had an appointment for oil change and a recall at 8:30 am. Upon arrival was greeted promptly by Issac and we went over what was to be done oil change, tire rotation and recall and to check air conditioning operation. Over 3 hours later after waiting in waiting room I finally got my vehicle back. The recall wasn’t done do to not having part to complete. I was told part was ordered and that I would be notified when to schedule an appointment. that was on August 5th still haven’t heard anything. Issac told me that the mechanic couldn’t find anything wrong with the a/c. It’s still not operating properly I had to disable the automatic defroster mode to get cold air. It was blowing air out the defroster vents for a period of time then would blow cold air out the dash vents then go back to the defroster. Still needs to be fixed. Also the tires were never rotated as requested I had two new tires installed previously on the rear and they are still there after being told they were rotated. I’m very disappointed in this service visit I have had my car only serviced by JT since I purchased it new in 2015 and never had any issues before other than long wait times. I don’t know if this service was performed by a new mechanic or what. I still need the recall performed and the a/c fixed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

This is a really concerning review to read, and I'm so sorry to hear of your frustrations with our team. It is upsetting that your waiting time was long and that we were unable to complete all your requests. I apologize for the delay in scheduling your next appointment, and I will bring this feedback up with my team to understand where we dropped the ball. If you would be willing to give me a call, I'd love to give you a better sense of the timeline of your repairs as well as address any other concerns you may have. Best, Rich Koellner - Service Manager - 803-957-2010

My salesman, Michael, was great! He was super friendly...

My salesman, Michael, was great! He was super friendly and made the entire process very easy! The receptionist, Taylor, is also very nice and welcoming!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so happy that you received a warm welcome from Taylor and that working with Michael was so easy! We're honored that you chose to make your purchase at JT's Kia of Columbia and we look forward to providing you with more friendly care down the road!

Service department is horrible. I arrived at 7:00am for a...

Service department is horrible. I arrived at 7:00am for a 7:15am appointment and did not leave until after 9am. I had APPONITMENT for an oil change.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We pride ourselves on exceptional service and I want to apologize that you were kept waiting. I understand how this inconvenience can be frustrating, and I will be sure to use this as a training opportunity for the staff to ensure we are providing a timely service moving forward. Again, I am so sorry we let you down, and if there is anything else you'd like to discuss, don't hesitate to give me a call. Thank you, Rich Koellner - Service Manager - 803-957-2010