Reviews
Write a reviewWhat an incredible experience!!
I had unexpectedly found the SUV I have been looking at for months and wasn't necessarily ready to purchase a car as of yet. However, I couldn't walk away from what I had found online. I emailed to see if it was still available. Tim Lacy called me right away and answered all the questions I had. He was very helpful and not pushy at all. I love that the vehicle description was true to what they had. I wanted to see the car right away thinking this one would go fast but work downtown and live in South Denver. With a light rail commute I knew I wouldn't get there before closing. He immediately said no problem. If you want to take a look tonight, I will wait for you. I couldn't believe it! What a sweet heart! When I got to the dealership he had pulled the car into the garage so I could see everything and let me go on my test drive. He was very patient and hospitable, even offering refreshments while working the paperwork and worked out an amazing deal! He stayed until after 8pm to complete everything so I could ride home in my 2009 Buick Enclave! Having a family of my own, I really appreciate this as I know he was taking time away from his family.The Enclave is beautiful and exactly what I was looking for! Yay! Thank you for making this so easy Tim! You definitely have a return customer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your nice review. We appreciate you taking the time to give us feedback, and are thankful that you were able to find an Enclave you liked at our dealership. We try to go out of our way for customers, and are glad we were able to be of help. Thank you for your purchase, and if we can be of any help to you or your friends in the future, please let us know.
Great experience!!
This was a refreshing experience when it comes to car buying! We had worked with several dealerships and salesman while looking for an affordable, used vehicle for my son however, all attempts at finding a decent vehicle were only met with disgust. What we saw in the pics from Arrowhead Autosport was what we found when we went to the car lot. The vehicle was well cared for, CLEAN, great condition and low mileage. The salesman was very helpful and did not use the high pressure sales tactics that most other dealerships do. Great experience- I'll definitely go back for our next vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your kind review. We are glad you were able to find the car you wanted here at Arrowhead Autosport, and the experience was smooth and easy. We strive to make buying a used car as easy for our customers as we can. If ever we can help you in the future, please let us know! Thank you again for shopping at Arrowhead.
I love my new Subie!!!!
After totaling my car in an accident, I was overwhelmed in my endeavors to find the perfect vehicle for me and my family. Then, I came across this immaculate Subaru Outback at Arrowhead Autosport. I made an inquiry on the internet and Tim called me promptly Monday morning to set up a time to take a test drive. I wasn't able to make it out until about 45 minutes before they closed. When we arrived we were greeted by Marwan, he was very friendly and not pushy at all. They have a no hassle approach, because the cars they have on the lot sell themselves. We took the Subaru out for a test drive and we loved it. After that, we sat down with Steve and he was very helpful with answering all my questions regarding financing. Marwan and Steve both stayed late to answer all of our questions. I thought that was awesome of them. So I filled out an application that evening to see what I could get financed for. The very next day Tim called to tell me I had been approved! They actually gave me a better APR than my bank was offering and I got financed with no money down! Which worked out great for me because after losing my car in the accident I was already stressed out about money. I made the decision to buy the car and Tim even offered to pick me up from Highlands Ranch to come sign the papers, now that's service. When I arrived, I was in and out and had my new car keys in my hand in under 30 minutes! I would definitely buy another car from Arrowhead Autosport any day. They treated me kindly and I didn't feel pressured at all. Great guys! Tim, Marwan and Steve: Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Tracee. Thank you for your business. We are happy you had a positive experience, and are glad that you are enjoying your new Subaru. We always enjoy helping our customers through the car buying experience, and try to make it as painless as possible. If ever we can help you in the future, please let us know, and thank you again for purchasing your car at Arrowhead Autosport.
A breath of fresh air!
I wish all of my car buying experiences were as refreshing, easy, honest, reasonable priced and as unstressful as this one. I drove an hour and a half to buy my vehicle from them. I was thinking the whole ride that their price was too good to be true. I called and asked about the vehicle and instead of being told the positives about the vehicle, I was told exactly what to expect about the car from Tim the manager. The car was exactly as described!! The whole purchase took less than the time that it took to drive there!! They pretty much put their best price online so don't expect a lot of negotiation but they will accommodate minor fixes to your satisfaction! The lot isn't big but very comfortable and relaxing. My next car will come from them. Thanks Tim!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much for sharing your experience with us. We are happy that you had such a good experience, and thank you for buying a car at Arrowhead Autosport. We appreciate your business and are glad that you are enjoying your car.
5 Stars for Arrowhead sales personnel / Ryan
We live in Idaho and found a vehicle that Arrowhead Autosport had that we wanted to purchase. They bent over backwards to help with all of the paper work and even getting the car shipped to us. They have been up front, honest and very professional in the manner in which we have done business. I would recommend Arrowhead Autosport and Ryan our sales contact to anyone looking to find a great car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words. We are happy that you had such a good experience, and hope you continue to enjoy your new vehicle. If ever we can help you in the future, please feel free to contact us.
What a great experience!
Wow. I don't write many reviews but decided to go out of my way to write one for these guys. What a great group of people, and a great dealership. My family and I drove down from Denver to see a 2008 Acura MDX they had for sale. We called first, and the car was exactly as described. We had looked the prior weekend at 5 or 6 of them at other dealerships, and none were nearly as clean as the one I bought at Arrowhead. They have a great location that is part indoor showroom, part outdoor car lot. It was super easy to get to, and the paperwork took less than a half hour. They also got me a great finance rate at Air Academy, which was a bonus. After we bought the car, they wanted to have it cleaned before we took it home, so they recommended a nice restaurant that was nearby and my family had lunch, which was great, and then got back to the dealership where the car was waiting. I've never been treated this nice at any dealership I've bought from before, and so I'll be sure to tell my friends about these guys. Thanks again. We love the MDX and are grateful we met all the guys at Arrowhead Autosport.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you David for your review. We are thankful to have wonderful customers like yourself. I'm happy you chose Arrowhead to purchase your MDX, and glad we were able to get you a good rate on your financing. If ever we can help in the future, please let us know.
Liars! Sold me a car that was glued together!
I bought a Volvo from this dealership. The car looked great, ran great, and had low miles so we decided to purchase it. At the dealership they told me the car was in perfect condition, I asked about the tape on the ignition key and he said they just use that to keep the keys together, come to find out I took the tape off and the key fell apart in two pieces. When I got home I realized the middle console lid was just glued on, the headlight washer plate had just been glued on and fell off on my way home. And when I asked to look under the hood at the dealership, he opened it for me and at the time I didn't realize he was holding it open the whole time as the hydraulics were shot, and he apparently didn't think that was important to tell me. I felt after the sale and having the car for a few days that they were just so desperate for a sale they would tell me anything I wanted to hear.
- Customer service 2.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I am so sorry you had a bad experience. We are a small dealership and rely on our customers to refer business to us, so we always go above and beyond to make our customers happy. We never got a call from you with any complaint, or we would have been happy to fix your glove box or key if there was an issue. Unfortunately, automobiles are machines, and while every car we sell has been through a thorough inspection process, it is always possible that something goes unnoticed. If we can be of any help to you in the future, we are here to help. And once again, we are sorry you had a problem with your glove box and key.
Arrowhead treated me like a king!
Wow. These guys are really great. I came in after speaking to them on the phone. They are located in a retail shopping area, so not a typical car lot. I liked the location since it was really close to Parker Road and C470, so easy to get to. I had looked at a few dealerships off of Arapahoe before deciding to make the drive to Parker, and it was well worth it. The cars they had were cleaner and priced less than the ones I looked at while at the Honda store. I wound up buying a 2005 Honda Pilot from them. I also bought an extended warranty, which they discounted to me way less than the Honda store was going to. All in all, I had a great experience. I didn't need financing so I can't speak for that end, but they had the paperwork done for me in less than 10 minutes, and the whole transaction took less than 45 minutes. Way better than the 4 hours it took last time I bought a car. I would highly recommend them to any of my family or friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi John. Thank you so much for your nice review. We are always happy to see customers enjoying their new cars. Glad that you drove to Parker to give us a chance. Because we are a small dealership, we are able to hand select our cars, and pick only the cleanest, nicest ones for our lot. We are also happy you noticed how quickly we get our customers paperwork done quickly so they can get back to their own lives. We realize people are busy, and nobody wants to sit at a car dealer for hours on end. It's something else that makes us different from larger dealerships. John, glad you found us, and if we can ever be of service to you in the future, don't hesitate to call us.
Wonderful Experience
I wanted to share my experience with Arrowhead Autosport. I don't post reviews often, but since I had such a nice experience I thought it was only fair to the dealership to share with others. I came in to look at a car they had advertised. Their store was a little hard for me to find, since it's mostly a warehouse type indoor location. They have some cars outside and some inside, but it's in a strip mall type location so not your typical dealership. So after I found the place, I was immediately welcomed into the store, and offered a water. Their place is super clean and nice. I worked with two salespeople, Ryan and Steve, and they were super laid back and friendly. I test drove the car, and made my offer. They accepted. I needed financing, so they helped me get what I thought was a great rate, and then we did the paperwork. I was in and out in under 45 minutes. It was great. I hope the next time I need a car I can find one there, since it was so quick and easy. Thanks again Arrowhead Autosport.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Lisa. First, we want to thank you for your review. We always appreciate it when our customers give us feedback. We are very happy you had such a good experience at Arrowhead, and happy you are enjoying your car. If we can help you in the future, please let us know.
Arrowhead Review
I had a wonderful experience buying a car with Arrowhead. They were very easy to deal with. I called on a car I saw on their website, and they gave a very accurate description of it. Many dealers I had been to prior to them said their cars were clean and when I drove in to see them, I was disappointed. This was not the case with Arrowhead. They gave me a good history of the car, and when I drove in to see it, they had a beautiful indoor showroom where the car was waiting for me to view. They copied my license and sent me out for a test drive, and no salesman came with me, which was nice. I wound up buying the car, a beautiful BMW X5, and I've had no issues since. They offered me a warranty which I didn't get, and the entire paperwork process took less than 15 minutes. It was such a nice experience verses other cars I've bought at bigger dealerships, I hope to send many friends there to buy cars. I highly recommend them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi. Thank you for the nice review. We appreciate your kind words, and are glad you had a great experience. We try to get customers paperwork done quickly so they can get back on the road with their new cars, and are happy you were pleased with the process. If ever we can help you in the future, please call us and we are happy to be of service.