Arrowhead Autosport

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
117 lifetime reviews. Includes reviews of Arrowhead Autosport from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    July 4, 2020

    Son purchased a 2017 Subaru WRX today. Everyone we met at the dealership was great, positive fun attitude and treated us with kindness. Would buy again... here

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 9, 2020

    I bought a 2001 Lexus LX470 from here. I was treated with respect and nothing but professionalism during a Covid pandemic. Which should have made things... harder but it wasn't. I took this car to my mechanic and there was only a lightbulb needing to be swapped out. They said it was in excellent condition. Support local and support Arrowhead!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • January 28, 2018

    I had the pleasure of coming to Arrowhead Autosport while looking for my new car. I saw a few Nissan Xterra on cars.com and went on my search. I had... stopped at two other dealerships and wasn’t happy with the cars. They were either not well taken care of or had accident histories. My third stop was Arrowhead and I was greeted promptly and offered coffee while they pulled the car I wanted to see around. Steve helped me throughout the process, showed me the car, let me test drive it, and nobody ever had to go with me like they do at most dealers. After a ten minute drive I decided I wanted the car, but I needed to trade my current vehicle. They appraised it in a matter of minutes, and gave me a better price than the other dealers I had been to. I felt they really wanted to help me. I decided to buy and was finished with paperwork in under half an hour. I love my new xterra, and I loved the experience at Arrowhead Autosport. I will certainly refer anyone who needs a car and wants to be well taken care of to Arrowhead.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jeff. Thank you for taking the time to write a review. We are glad you came to Arrowhead Autosport to find your Xterra and have been enjoying it.... We are a small family-run dealership, and appreciate your referrals. If ever we can help you in the future, please don't hesitate to contact us. Thanks again for the business.

  • 2.0 out of 5
    May 27, 2020

    They were helpful and knowledgeable throughout the buying process. I bought the car on the condition that they would repair the glove box. Within a week... of owning the car, I realized that the back left door doesn't open from the inside, and the digital clock/AC goes in and out. They told me that there is nothing they can do about these things. Fine, I guess I didn't do my due diligence during the test drive, but I know that they knew about these things. On top of that, they've repeatedly told me that they can't find the correct glove box replacement, and there's nothing they can do about it. Fixing the glove box is in my contract. I bought the car 8 months ago. Don't buy from this dealer under the conditions to fix things in the future.

    2.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    April 21, 2020

    Had to take it to my garage to fix things that should have been fixed before it rolled off the lot. Tim was difficult to deal with after the sale. My... garage had trouble getting him to respond. When he finally agreed to pay and make it right it was only after I gave him three options with the last being court. Don't trust him if his mouth is moving he is lying to you.

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 20, 2020

    These guys are scammers. I'm calling the dealer regulation department on them. One of the owners Tim sold me a lemon of a car with known problems and... told me I could buy a warranty that covered any issues. Then after I got it the warranty company denied the claim saying it was an existing problem. And then when I called to cancel the warranty he hung up on me and still hasn't returned my call or my money. Stay away from this place and do yourself a favor and buy a bigger dealership that is honest and has to stand behind their product and won't steal and lie about their fake warranty to get your money

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 30, 2020

    Tim was very nice and helpful. We were very pleased with the home town feel of service. We were never pressured. We love our Subaru Tribeca

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 10, 2019

    Found a vehicle i was interested in on their website. Went through the trouble of filling out the credit app, no one ever followed up.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 27, 2019

    Good cars really good service and quality they are all friendly, patient, caring, helpful. Would definitively reccomend to anyone who is looking for a... good car at an even better price.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 22, 2019

    I left a 5 star review of my very positive experience when I recently bought a truck from Arrowhead Autosport, and I wanted to leave another short update... concerning an issue after the sale. This is the kind of customer service I put above even price when looking for a car ... One day after purchase, a very minor issue came up with the vehicle, and I reached out to the dealership. I was really happy with how everything had gone (see my earlier review), but I was worried that this was one of those "buyer beware" instances that, because I did not buy the warranty that was offered, I was on my own out of the gate, heading to a mechanic 24 hours after signing. Without going into details, Marwan and Jeremy took care of everything, even though to the letter of the purchase agreement, they didn't need to. It was obvious I wasn't trying to get them to include something extra, or make them take care of us beyond what they had already done. It was just a question of standing behind your reputation as a business, and taking care of your customer. There was no argument and no blame, just service as it's supposed to be. I was concerned at first, but Marwan and Jeremy proved that I had nothing to be concerned about. I just got back from a 500 mile trip to the desert, one week after buying the truck, and I could not be happier with my purchase. I will definitely go to Arrowhead Autosport first when shopping for my next car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Ben for the kind words. So happy to hear the trip went well! It was our pleasure assisting. We are here for you if you need anything in t...he future.

View More Reviews