MINI of Montgomery County

Mini can only be serviced at a Mini dealer. Cost of service much higher than other service stations. I regret buying a Mini and don’t recommend it. My mini (2013) has less than 30,000 miles. has had many service issues. The latest is the AC. Less tan 400 miles ago, I brought it in for repair. The reason for the lack of AC hadn’t been found, but cost over $173 for the diagnosis. I brought my 1924 Subaru in for lack of AC to a local service station a week after bringing the Mini in for AC repair. For the same dye diagnosis the charge was $114. My Mini is again at the dealership, less than 400 miles since the AC diagnosis, because the A C isn’t working. Will never purchase a Mini again!!

We purchased a Honda CR-V that had been traded into the dealership on a new MINI purchase. I had a search loaded in Cars.com and recognized the dealer name (purchased a car with them before) and reached out via the cars.com app. I had a response within a few hours and an opportunity to drive the car within a day. The purchase process was respectful and quick and I left with a good deal on the car. Our salesman also had quite extensive knowledge of the vehicle because he had previously worked at a Honda dealership. The car was partially warranted (50% of repairs within 30 days) which made me more comfortable purchasing a car not represented by the dealership. And when I took it to the Honda dealership, turns out it was in tip-top shape and dealer-maintained at factory-required intervals. Overall, a good car and a good purchasing experience. Would definitely do this again.

Don't give them your real email address. Despite repetitively asking them to remove it from frequent mailings they don't care. Not to mention all the letters, post cards and other garbage we get through the post office. I am not sure that harassing previous customers is the ideal way to get repeat business. I am sure this review get some "we are sorry that... blah blah blah" response. But that will be too late. For 3 years I have asked nicely and even begged them to stop. Apparently they don't care. They have the email and home address and no matter how many times I opt out , email and ask to be removed or contact them about this THEY JUST KEEP SENDING ME MORE SPAM. PLEASE STOP!!! The sales process was ok. Other than they wanted me to buy a $15,000 extended warranty on a $25,000 car. The guy who ho pitched it too me didn't understand why I I burst out into laughter when he said it. Apparently this is to pay for the desk with the fancy built in touch display. Though it crashed on him and he ended up having to print off all the paper work. When I got home and showed the car to my wife and kids the wheel well was full of water. I called the dealership up about it and the salesman blamed me? Not even an I'm sorry. I called the customer service at Mjni (the manufacturer not the dealership) and they said there is a plug on the well that must have been slightly opened when the car was washed and water came into the well. In retrospect I regret buying from them, would no it again and would IMPLORE anyone else thinking about buying from them to look elsewhere. This has nothing to do with the brand or the car itself. Just the dealer. If you don't mind a company that after the sale will just spam the heck out of you, then MINI of Montgomery County is the place to shop. Otherwise there are better options. MUCH MUCH BETTER.

It is hard to enjoy life these days, but I do because of my second Mini Cooper. I am staying with this dealership because of highly professional team and excellent service. My special thanks to motoring advisor Rod Heskee

I don't know what it is with these Maryland dealers but seems that trying to take advantage of, and burn serious cash buyers, is their forte'. Tried to purchase a virtually new Honda Fit from these clowns and they attempted to pile on almost $2500 in BS dealer fees...a few of which had some incredibly fascinating names. Rather put a bullet thru my head than deal with these bozos.

Brian Keener is amazing! I had the best car buying experience EVER at MINI of Montgomery County! Brian was personable, informative and a complete JOY to be around. I test drove a Mini CooperS convertible and was SOLD! Jeremiah Jones handled our financing and I walked away feeling like I spent a few hours with old friends! I've wanted a MINI Cooper for a while and after a year of living through a worldwide pandemic it was time to have some fun! If you are in the market for a MINI the team in Gaithersburg will take good care of you!!

Not for women — mechanics have a rep of taking advantage of women because of the perception they ought not be as comfortable with cars. This dealership tried to convince my girlfriend she needed a bogus $800 engine fix because it was “falling out.” Other mechanics said she was being scammed. She also needed another unrelated part fixed. They ordered the wrong part and charged her a restocking fee to return.

My 2011 MINI Cooper S finally bit the dust this week and I wasn't expecting it; it left me stranded in rush hour, took several hours for a tow to show up, and I was hours late for work. On top of that, there is a nationwide shortage of vehicles simply because there are no new computer chips available (just my luck). So stress on stress, but my Motoring Advisor (read, salesman) Edio Alarcon, took my frustrations and stress in stride and found me a car that I was happy with. He worked with me the first day to get me home after my former baby died (financially speaking - thousands to repair) (LOVED that car!) by providing me with a very hard-to-get loaner (that computer chip thing) while they retrieved the chosen replacement from another dealer, and bent over backward the next day to get tags transferred (rusty screws), clean my old floor mats, getting down to check under the seats for any 'lost' items, let me take over his computer to check out other accessories, working with parts/service to get me a discount, etc., etc.... all the stuff that should be done, but is often left to the customer. All this made him miss lunch and then he was right back to work helping another couple. The sales manager, Giles Bibic, stopped by several times to ensure I was happy and that things were going well. He was pleasant, treated me with respect, and didn't try any high-pressure salesmanship. I really enjoyed my interactions with Nick Kuhar in Finance, too - he gave me the basic recommendations, listened to what I wanted, wasn't pushy.... overall a really pleasant experience for a change - not so much on previous car purchases where finance is where you usually get a LOT of pressure to buy extras. I've been a service customer here for a few years and am very happy with the service department. It only made sense to buy from them, as cars/owners spend more of their time interacting with the service department than with the sales team. ALL sections of the dealership have come through for me. Highly recommend both Edio and Passport MINI of Montgomery County.

Josh did an excellent job making the purchase of my vehicle quite pleasurable. He was polite, patient, and optimistic. He was also organized and efficient.

Josh, the employee who assisted me with my purchase was very professional and was quite informative and responsive to all of my questions and concerns .