Reviews
Typical Bait and Switch
Inquired about a 2022 Mini, with 13k miles, listed for under $25k. Initially received an email from a “virtual assistant”, telling me the car was still available. Moments later, a salesperson reached out, via email, to tell me the vehicle I was interested in was sold and he immediately attempted to offer me cars that were $10k higher. Two days later and the car I initially inquired about is still listed on cars.com and their website. I even emailed the salesperson today, telling him the vehicle should be removed if it’s no longer available… That was well over 12 hours ago. This is typical bait and switch and I will no longer consider doing business with this dealership.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are sorry for the inconvenience this may have caused you. Our staff felt the need to inform you of the Cars.com mistake before you took the drive from PA. Our staff also felt the need to show you other available options since you were in the market for a vehicle. Our General Manager will reach out to you to discuss this further.
The experience was fast, efficient and professional — one
The experience was fast, efficient and professional — one of the smoothest car buying process thus far!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Katina, what wonderful feedback! Thank you for sharing!!!
Jimmy is very professional, patient, informative.
Jimmy is very professional, patient, informative. I had a wonderful experience on buying my car from him!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome! Thank you for the five-star rating! We look forward to your next visit!
Warning - do NOT purchase extended maintenance plan.
Warning - do NOT purchase extended maintenance plan. Back in 2017, I paid $2,500 being shown a maintenance schedule marketing brochure, which I still have, that stated brakes would be done at least two times. I will be taking legal action as my warranty is about to expire and I have never had the brakes replaced! Got ripped off!
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
My experience with Montgomery County Mini was a Very Good
My experience with Montgomery County Mini was a Very Good One. My salesman was Very Helpful I’m answering all Wuestions about The 2018 Camaro SS. He has since the sale, been very helpful about answering several questions. I would recommend buying a car from this dealership
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the five-star rating! We are so thrilled to hear you enjoyed your experience.
My salesman, Edio Alarcon, was wonderful— extremely nice,
My salesman, Edio Alarcon, was wonderful— extremely nice, extremely knowledgeable, and very responsive – – both before and after my purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Janet, thank you for sharing your feedback. We appreciate your business!
At Mini of Montgomery, I’ve always had a great experience
At Mini of Montgomery, I’ve always had a great experience getting service, buying Mini parts, or learning about new and used Mini options from the amazing Sales team! Most recently, I’ve been going to learn more about new 2023 Minis and the 2021 Mini GP. Marilin Madrid was just so incredibly knowledgeable, helpful, and showed she really cared about me as a longtime customers. Her help is a reflection of the culture of excellence and service delivery at Mini of Montgomery! Thank you Marilin!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five-star rating! We are so glad to hear your feedback!
I am always delighted to get one of my Mini cars serviced at Mini of Montgomery. Although I live far - I don’t mind the commute because of the care and level of service I receive. Brian, Andy, and the rest of the Mini team are extremely professional but also balance that with a friendly experience. This is why I decided to purchase my first 2023 Mini JCW here - because I know I’ll get very good care throughout the ownership experience.
Great service and nice people.
Great service and nice people. They had a lot of patience with us and helped us to get a good deal.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five-star rating!
I have awesome experience with Marilin.
I have awesome experience with Marilin. She know what I want exactly. Thank for your service and effort.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback!
I had an incredibly professional and helpful time from
I had an incredibly professional and helpful time from Josh and the team at Mini of Montgomery County. They did everything right! Thanks Josh.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five-star rating! We are so glad you enjoyed your experience!