Reviews
Purchased 2018 Mercedes
First car I have purchased locally in over 25 years. I have typically found local dealerships -especially the Mercedes dealership-to be grossly over-priced BA the regional market. This car was well priced and Our sales person Blane Hopkins was attentive without being pushy throughout the purchase process. It helped that the car was priced fairly to start with!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for your kind words, Mike! We feel honored to know you chose us while keeping your vehicle purchase local to OKC. We hope you are enjoying your new ride, and encourage you to reach out if you have any questions! Respectfully, Travis Jacques, General Manager
I think the young lady’s name was Shayla and the young...
I think the young lady’s name was Shayla and the young mans name was Logan Williams that helped us at Bob Moore Infiniti OKC. with the purchase of our QX 80 purchase. They were so kind, very prompt and eager to help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for leaving a great review, we are so pleased to know that we were able to help you with your vehicle purchase. We hope you are loving your new QX80!
Awful
Awful experience I will never buy or recommend them or buy another car from them again. The employees did not have clue what was going on and they were not honest. Don’t buy here.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
This is a review we aren't pleased to see, and know we can do better. I invite you to reach out to myself directly at 405-748-8007 so I can learn more about why your experience was negative and how we could have improved. Respectfully, Travis Jacques, General Manager
Blane, AJ, and Lanna
I’m not sure how many people actually LOVE buying a new car, obviously they love the car but the process is not enjoying! But Blane, AJ, and Lanna made it so easy and comfortable! Highly recommend if you’re in the market for a new car, go buy Bob Moore Infinity and see them!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Glad we could make your experience a great one! Make sure to let others know, and we look forward to seeing you again in the future.
The customer service at the Bob Moore Infiniti service...
The customer service at the Bob Moore Infiniti service department is excellent. Reggie takes great care of you and is very attentive to your needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello! We are so glad to hear you had a great service experience at our store and that Reggie took great care of you during your visit! Thank you for the positive review and kind remarks. If you need help with anything else, please feel free to reach out.
Great quick service with safety precautions taken which...
Great quick service with safety precautions taken which was appreciated. You saved me by replacing battery and tires on one hour notice. Thanks for the help
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Nancy, thank you for the kind words and positive review! We're glad to have been able to help you will your service needs and that we were able to save you some time by replacing the battery and tires. Let us know if there's anything else that we can help you with.
Pleasant and professional
We found the sales staff to be outstanding. They were prepared and considerate and concerned for our safety and health. They were friendly and professional. The facility fabulous and clean. We highly recommend them
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your excellent review. Finding the right vehicle is a great feeling. We’re pleased we could help!
The service advisors at Bob Moore Infiniti are great!...
The service advisors at Bob Moore Infiniti are great! Always helpful and friendly! They update you consistently while your car is being serviced! Great people to work!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for such a kind review! We love to hear from happy customers! If there is anything else you need, please let us know. Until then, happy driving!
Used Car Purchase
Reza, AJ and Mr. Lee - good experinece. You have the normal back and forth as it relates to buying a vehicle. But then, you should expect that. These people are in the business to sell vehicles. However, this group was very reasonable. Reza was a pleasure. He stayed in contact and provided great communication and coordination. If you need to buy a vehicle you should not miss the opportunity to meet AJ. In fact, it might be worth the trip just just to meet him. Very easy going. No presssure. Mr Lee wrapped up the details and in view of the late hour - effectively hung in there to the end. Once again, there was no pressure just a very clear explanation of options. Thanks to all. I will buy from them again.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Two great things: A fine pre-owned vehicle and an excellent review. That means you're happy, and that makes us happy. Thank you so much.
Quality AND a great price!
My husband and I popped in at the end of a long day shopping for QX60s in the Oklahoma City area. As soon as they pulled the vehicle we were interested in around, we could tell that the quality far surpassed any of the others we saw that day. Overall appearance, but most importantly the overall feeling of driving it, was leaps and bounds above the “non-Infiniti” dealerships. Craig was wonderfully helpful and professional, and they made quick work of getting our deal settled and getting ya out the door and home to our children. I would highly recommend Bob Moore to anyone! Truly the best car buying experience we’ve ever had!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Amanda, Thank you for your kind comment. We'll be here if you need anything down the road. Until then, happy driving.