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2015 state dealer award
View 4 awards
2015 state dealer award 2014 state dealer award 2013 state dealer award
2015 consumer dealer award

Reviews

(485 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore INFINITI from DealerRater.

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Service repair

I had a great experience with the service rep one of the best I had the years. Mr. Reggie Addington was the greatest well informed, great response concerning needed repair very professional. Good customer service is very hard to come by these days and Reggie hit the ball out part. When my next service is due I truly hope he will be there to assist me. Job well done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive feedback. We take great care to be certain our Service Department is one of the best. Let us know if there's anything else we can do!

great overall experience

The car I had asked to look at was pulled up and ready to test drive when I arrived. Very helpful and attentive staff. Process was relatively quick and efficient for buying a car. Facility is very nice, clean and has a great waiting area. I would buy from this dealer again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your excellent review! Finding the right used vehicle is a great feeling. We're pleased we could help.

Fast, Courtesy, and Efficient!! Love that I have an...

Fast, Courtesy, and Efficient!! Love that I have an Infiniti shop near that treats me right!! Keeping me updated on my service is the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear your positive feedback. Thank you so much! We hope we've made a friend--and a permanent customer--in you.

Always does a good job, they didn’t fix our issue this...

Always does a good job, they didn’t fix our issue this time. They worked at it and said they will keep looking for a vehicle and model like ours for the same issue. They are suppose to let us know.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your positive and encouraging feedback. We're proud to have you as a customer and truly appreciate your business. We hope we'll see you again soon!

Shady quotes - Arrogant Internet Sales Team - Terrible

Right off.. you can sense the arrogance - like you're dealing with high-school kids who think they know it all. They offer you discounts then make up for it with overpriced quotes, say on shipping, that don't agree with their online published rate. It was one of the oddest experience ever - you can't tell they don't care about the sale.. commendable I guess, but major turn off.. I will not work with them ever again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Siham, Thank you for the feedback and please know our managers are reviewing your transaction and will be addressing your concerns. We take your feedback seriously and would like the opportunity to make things right. If you’d like to discuss things further, please don’t hesitate to reach out. Respectfully, Travis Jacques, General Manager 405-748-8007

Service call.... Reggie stepped in for holly this time....

Service call.... Reggie stepped in for holly this time. Super friendly and easy to visit with. Completely professional and not confusing. Clearly communicated what needed to happen with my Infiniti. Timing for the work was exactly as promised. My car was cleaned inside and out! Perfect day at bob moore Infiniti! 👍😄

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear your positive feedback. Thank you so much. It's our job to keep you rolling and we look forward to the next opportunity to serve you.

Reggie took very good care of me today when I drought my...

Reggie took very good care of me today when I drought my wife car in today for service and explaining the recall and what to do if we had a problem with it because it will be a while before the parts will be in. He also help me with a problem with some stains on the seats he gave me the number so I could call the company to file a claim.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your positive feedback. We take great care to be certain our Service Department is one of the best. We’re glad you appreciate our efforts.

Customer

Staff very customer focused and willing to help in any way possible. It is very easy to schedule appointments and a loaner vehicle. I have this information with my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the positive feedback, Thomas! Let us know if there's anything else we can do for you. Stop by anytime.

JC and Deborah Hailey

Bill Coleman and Mark Lee were extremely knowledgeable, friendly and helpful in helping us to make a selection for our new car. Tad helped us get started while Bill was busy. Thank you very much for your assistance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the kind review! We were happy to help and look forward to the next opportunity to serve you.

Great place to buy a car

Went in like most people do, with my guard way up! It didn't take long for GM Travis Jacques and GSM Shaila Juglal to change that! They were wonderful and took excellent car of me. I will happily send my friends and family members there to buy a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the kind words. We are happy to hear that your experience with us was a great one. If you need anything else down the road be sure to let us know. Until then happy driving.