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Russ Darrow Mitsubishi

(744 reviews)
Visit Russ Darrow Mitsubishi
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–8:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–12:00pm
Sunday Closed Closed
2022 state dealer award
View 10 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 890-9116 (888) 890-9116
Used (262) 510-2858 (262) 510-2858
Service (262) 510-0485 (262) 510-0485

Reviews

(744 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Mitsubishi from DealerRater.

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Lowest down payment ever!😁💃

I went in w/ $500 dollars down and a trade in that could barely run and left w/ a brand new 2018.? Daniel was outstanding and made the process quick and easy. My payments are low and I just feel like I got a real fresh start. I had a repo after I got ill and they even worked through that...I'm super grateful and back on the road again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

GREAT service

Mike and the service crew bust their buts to deliver the best service i’ve seen at ANY dealership that i’ve Worked with, hands down, the best!!!! When i’m ready to buy, i’ll Visit them first!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great

I came in to buy a used car and instead got a new car. I am very happy and satisfied. I would definitely recommend them to everyone I know

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service

I would not take my Mitsubishi Outlander any where else. Russ Darrow always takes care of me. I didn’t buy it here but I wish I would have. But this will be the dealer I come to whether it is for warranty work or anything else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Outstanding service!!

Rigo (salesperson) and Sean (general manager) did a great job on my deal. I was flipped pretty bad and they were able to get me into a car I love!! Rob (finance manager) made my sign out quick and painless. Overall, best car buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Terrible and Unorganized Service

I made an appointment to test drive a Chevy Sonic a week in advance and told it needed to be transferred from inventory prior. I made sure the day before to confirm the appointment and make sure the car was at this Waukesha location. I went in to test drive and the car was not at this location. In fact, it was being bought at the Greenfield location at that same time. The car salesman gave me a Ford Focus to test drive and it was in terrible condition and not even in my price range. During the test drive I asked him to show me a route due to me not being from the area and he didn’t even pay attention and

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience!

Everyone was so friendly and super patient and were willing to help me in every way to find a car that was right for me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Service Work on Recall

Service Mgr. Mike went out of his way making car service brake issue experience a positive & successful outcome. Great job and extremely helpful. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great Experience

Very friendly employees, it was a very smooth process as well. My family had a great experience here and we love our new car! Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Best experience

Went in to change my vehicle and came out with a better deal. Mr. Atkins was very knowledgeable and he listened to our issue and always said it’s ok we got you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.