Reviews
bon voyage
they are horrible ..all depts. everyone one in all 3 of their stores ..horrible service horrible people bunch of xxxxx.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, my name is Yarasette and I am the Customer Service Specialist for Edison Nissan. I would like to apologize for the experience you had at our dealership. We pride ourselves on providing 100% customer satisfaction and the General Manager would like the opportunity to speak with you so that we may address your concerns. His name is Joe Gorr and his contact information is 732-867-9926 ext. 1586 or you can email customerservice@route46autos.com. Thank you and we look forward to speaking with you!
Great Deal
They advertise and deliver which was extremely satisfying and actually unexpected. Stephen my salesman was incredible and honest and I left with a 2017 Maxima. I couldn't be happier. Big thank you Edison Nissan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to here that our staff was able to make your car buying experience an exceptional one! Our customers are our number one priority. We would like to thank you for your business along with your positive review. Please be sure to refer all your friends and family. Thank you again and welcome to the Route 46 Auto Group Family!
As advertised
What a great place to buy a car. They advertise ,"Fun and Easy," and that is just what my experience was. Thanks to Stephen Leonardis and the entire staff I left with a 2017 Maxima at the price I wanted. Bravo!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased to hear that our staff was able to make your car buying experience an exceptional one! Our customers are our number one priority. We would like to thank you for your business along with your positive review. Please be sure to refer all friends and family. Thank you again and welcome to the Route 46 Auto Group Family!
Friendly and accommodating staff
This dealer made our tiresome experience of shopping for a car very easy and comfortable. After a few days of fruitless searches for a perfect car and reasonable prices, we stambled across Edison Nissan and were pleasantly surprised by their staff and overall atmosphere. We bought our new Nissan and drove home extremely satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased to hear that our staff was able to make your car buying experience an exceptional one! Our customers are our number one priority. We would like to thank you for your business along with your positive review. Please be sure to refer all friends and family. Thank you again and welcome to the Route 46 Auto Group Family!
Deceitful Tactics Used
AVOID THIS DEALERSHIP! The car dealership used deceitful tactics. First, they tried to avoid honoring their truecar.com offering by charging me $3000 for "accessories" I did not want they claimed were already on the car. When the car arrived, those "accessories" were actually not on the car. Although the additional charge was removed, they used other deceitful tactics when it came to financing, after I already gave a deposit. I was approved for a financing loan through Chase Bank which they refused to honor. They claimed that Chase was not a preffered lender (even though Chase confirmed multiple times that they were) and refused to provide a name of any other preferred lender. I was given three options: 1) use their financing (at a much higher rate they determined without running my credit report), 2) pay cash for the car, or 3) leave. Even after I offered to pay cash for the car, in addition to my deposit, the dealership refused to honor the terms of the deal and asked me leave. They would not return my deposit at this time. I was also threatened that they would call the police if I didn't leave. I was forced to go without a car and without return of my deposit.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, my name is Yarasette and I am the Customer Service Specialist for Edison Nissan. I would like to apologize for the experience you had at our dealership. We pride ourselves on providing 100% customer satisfaction and the General Manager would like the opportunity to speak with you so that we may address your concerns. His name is Joe Gorr and his contact information is 732-867-9926 ext. 1586 or you can email customerservice@route46autos.com. Thank you and we look forward to speaking with you!
Didn't do it right and truthfully for first time Buyer
I purchased a vehicle recently. The sales rep. and manager did not provided the right documentation (inspection sticker, car fax, user manual, etc.) and didn't provided tools and second key for the car, although it was trade in by previous owner. They even sold the car at high price then the market value and was more in selling their other service and did not disclose the facts like recall on the car or other facts related to any services on the car been done.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, my name is Yarasette and I am the Customer Service Specialist for Edison Nissan. I would like to apologize for the experience you had at our dealership. We pride ourselves on providing 100% customer satisfaction and the General Manager would like the opportunity to speak with you so that we may address your concerns. His name is Joe Gorr and his contact information is 732-867-9926 ext. 1586 or you can email customerservice@route46autos.com. Thank you and we look forward to speaking with you!
disappointing and dishonest!!
Hi, about 2 yrs ago we leased a 2015 Rogue at your Edison location. Part of our agreement is that we would get "free oil changes". I called to enquire and scheduled my 2nd oil change because I take responsibility for not asking enough questions on the first one and they got me; they charged me for "free oil change". After asking my husband to drop off the car, he called me at work to tell me that there is a charge. I spoke with the service person on the phone who stated that the woman who told me this on the phone would not have known. I distinctly remember waiting for my "free" service because she gave me a "cut off" when it would be 100% free, again we paid as this person stuck with his story and was not very nice about it. This last time was out of control; my husband again came for our "free oil change" that he scheduled over the phone and again was assured that this will definitely be "free". My poor husband and daughter waited and waited for the car to be completed; this time there was a $500+ bill. My gentle husband lost it, it was explained to him that he needed a "tune up" and that's why the bill is so much, he was then offered a compromising $300+. I am baffled that your service department is so unprofessional and dishonest, my husband ordered them to remove any addition for their costly service from the car, they took the car then after waiting again for an extended period, returned the car. The next Monday I received a phone call from a Scott Hirsh, he was ok at first asking why we had an outstanding invoice - I tried explaining and then realized that I hadn't taken anyone's name, I asked him for his and he became almost abusive - his tone changed. He demanded to know why I needed his information, I advised him that I simply don't appreciate the way things are being handled and that I needed names of people I speak with. I asked him over and over again if they chose to service our car without our knowledge "how then can we be held responsible for something we hadn't budgeted for". I will say in Mr. Hirsh's defense - he did mention that he could see clearly that the invoice did not have our signature on it - giving them permission to perform any service other than a routine oil change
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Our dealership, unlike any other, provides free oil changes to loyal customers. Besides oil changes, customers, as per manufacturer's recommendations should routinely perform required maintenance on their vehicles. Customer was advised of all the items that needed to be addressed on his vehicle and he agreed to have a major maintenance performed. We have provided customer with five hundred dollars worth of service, which will enhance customer's ownership experience and DID NOT charge for it simply because due to an omission on our end, as our service advisor, in his haste to serve this customer with expediency and efficiency, forgot to collect customer's signature. As a result, we have agreed to waive all charges, BUT THE CUSTOMER HAS STILL RECEIVED $500.00 WORTH OF FREE ITEMS AND SERVICES. Evidently, customer feels miffed that although after agreeing to have his vehicle serviced, but not signing for it, customer was explained that we can not stay in business if everything would be free. The bottom line, customer continues to receive free oil changes and now free major services absolutely free. Thank you.
Very professional service
Mrs. Florida was very professional and she made our transaction very pleasant. It was faster than I think. We are so happy with the 2017 Nissan path Thank you for your help
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased to hear that our staff was able to make your car buying experience an exceptional one! Our customers are our number one priority. We would like to thank you for your business along with your positive review. Please be sure to refer all friends and family. Thank you again and welcome to the Route 46 Auto Group Family!
my new ride
I was scared to deal with anyone because I had poor credit and was just out of a divorce. Stephen was so patient and kind as well as understanding and got me into a good car at afair price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are pleased to here that our staff was able to make your car buying experience an exceptional one! Our customers are our number one priority. We would like to thank you for your business along with your positive review. Please be sure to refer all your friends and family. Thank you again and welcome to the Route 46 Auto Group Family!
My new ride
I walked into Edison Nissan apprehensively because of my credit history. Stephen made me feel right at ease and help me leave with a used car that fit my needs and budget. Stephen was extremely professional, compassionate and understanding.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are pleased to hear that our staff was able to make your car buying experience an exceptional one! Our customers are our number one priority. We would like to thank you for your business along with your positive review. Please be sure to refer all friends and family. Thank you again and welcome to the Route 46 Auto Group Family!