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(615) 209-9875 (615) 209-9875

Reviews

(196 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of City Auto from DealerRater.

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No nonsense esperience!

The salesperson, Chris "Kiwi" Bowen did the footwork for me. Told him type of vehicle I wanted at the price I needed. He gave me three great vehicle choices, we went on the test drives, and I made my choice. I honestly feel I got the best vehicle for my budget!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Keith, thank you for the great review and kudos to Kiwi. We love hearing about when our customers leave our lot satisfied. We appreciate you doing business with City Auto.

finding what i wanted

Amazing customer service, everyone was professional from the time i called until the delivery of the vehicle that i purchased. immediate response to my online application. i was approved within minutes and suddenly realized that i had accomplished my goal and found the car that i want

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ron, thank you for the fantastic review. We are glad that we could get you into the car that you want. Thanks for choosing City Auto!

Trace wilfong and kent

These guys were absolute y amazing they helped us right away didn't give us any false hope.. everybody knows buying a car can be very stressful but these guys made the process so easy they helped us get our dream vehicle they were very patient answered all our questions and even took us the banks to try and get our vehicle financed.. I couldn't have got out family vehicle without them I would definitely recommend them to anyone/everyone ... so hopefully u make the same the choice as me give them your business u won't regret it I promise.. they have new cars and used cars and they make the whole experience worth it.. take them your business go see trace wilfong and Ken. They r truly our heroes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Stephanie and Juan, thank you for this amazing review and recognition of Trace & Kent! We are so pleased to hear that you left with your dream vehicle for your family. We hope you enjoy your vehicle for many years to come. Again, thank you for doing business with City Auto!

AH-Mazing service from JJ Parsons

A HUGE thank you to all the folks a City Auto!! JJ Parsons was phenomenal, from my first email inquiry, until we drove off the lot in our new Yukon XL! We couldn't have asked for a BETTER person to walk is through the process...it was actually painless (except for the extreme heat outside)! We will definitely buy another vehicle from City Auto and accept none other than JJ himself to guide us through!! Thanks again~Wendi and Brian

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Wendi, thank you for this great review! Hearing that our customers left us satisfied is music to our ears. We hope you continue to enjoy your Yukon XL for years to come!

Buy your next car from Michael Hernon, City Auto!

I am not generally a fan of the car buying experience, but Michael Herndon and the rest of the team at City Auto in Murfreesboro made the process soooo easy! I had emailed with Michael over the course of a week or so about different autos I saw on the City Auto website. When we arrived at the dealership, my husband and I were greeted in a friendly, professional manner. Michael really listened to what we were looking for in a new-to-us vehicle, patiently answered our questions and never pressured us in the least. When we decided on the right car for our family. Michael and Kent Watson walked us through the trade-in and credit process, and the finance people were great. We got an outstanding deal on a low mileage 2014 Nissan Altima with all the bells and whistles! If you are in the market for a used car I would definitely recommend Michael Herndon at City Auto. His no pressure approach and friendly, professional, courteous manner made this the easiest and best car buying experience ever for me !!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for this awesome review Leigh! We love hearing that you and your husband had an easy process and that all of your needs were satisfied! Our team members are what make City Auto great and we are glad you think so too. Welcome to the City Auto family!

Best used Car Lot

Bought a 2017 Dodge Dart in January. Around 3 weeks in the only keyfob I got with the car stoped working. I contacted my sales guy Matthew Dowdy about it and he hooked me up with there key guy to get it looked at. He cleaned it up and it worked about another week and a half and started working when it wanted to... Matthew got with his sales manager and they replaced it free of charge! Customer service is #1at City Auto! Matt gave me his personal cell where I can reach him with any question or concern 24 hours a day! What sales guy does that?? Matt and City Auto are top notch! If you are in the market for a used car go no where else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Aaron, thanks for this great review and for the recommendation. We are so glad to hear that Matthew was able to offer you such valuable customer service. We hope your Dodge lasts you for years to come!

Buy a Car from Kiwi

I hate the car buying experience. I looked at City Auto's website, saw a car I liked, called Chris Bowen "Kiwi" and made an appointment for the next day to look at the car. When I arrived I was greeted in a friendly, professional manner. Kiwi had already pulled the car to the front of the lot and had it waiting for me. During the test drive he patiently answered my questions and never pressured me in the least. I decided to purchase the car. Kiwi walked us through the credit process, making me feel very comfortable and relaxed. The finance people were great. My options for financing were carefully explained. I got a really good deal on a high quality car. If you are in the market for a used car I would definitely call Kiwi at City Auto. No pressure approach in a friendly, professional, courteous manner. Best car buying experience ever for me !!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Derek, the City Auto experience is built upon offering a pressure-free and easy car buying process. We are happy to hear Kiwi offered you that. Thank you for this great review and for choosing City Auto.

Review for Chris "Kiwi" Bowen of City Auto

I have purchased 3 vehicles from Kiwi. I have to say I feel like he is honest and does not use high pressure sales. He really has the customers wants and needs at heart.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Charles, three vehicles, wow! Thanks for being such a valuable City Auto customer. We truly appreciate your business. We'll be sure to give Kiwi your kudos! Thank you for this review and for being a part of the City Auto family.

I can tell you who to see-

Chris Bowen, Kiwi, is the best salesman I've worked with, hands down. I've had credit score issues and am somewhat of a challenge to sell a vehicle to. Kiwi has mastered deals for me not once, but twice now! He treats me like I matter, and puts in all the time required to make sure I'm happy with my purchase. I highly recommend Kiwi. I can't imagine going to anyone else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Terri, we love to hear when our salesmen are treating our customers just this way you have described. We do our best everyday to give customer-centric and individualized experiences just like this. Thank you for this review, and we hope to see you again in the future!

Kiwi is the BEST !

We always contact Kiwi with our vehicle needs. He listens to our needs & wants, NEVER pressures us & makes sure the process is as easy as possible...... He takes his time with us...very important to us because we like to weigh all our options. He even calls us V.I.P.'s !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Michael, you truly are a VIP! Thanks for this review. We are glad to hear that you had a such an easy and stress-free experience with us. We will make sure to thank Kiwi as well!