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(615) 209-9875 (615) 209-9875

Reviews

(201 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of City Auto from DealerRater.

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2011 Ford Escape

We were treated great and the sales representative was friendly, knowledgeable about the cars and didn't try to steer us wrong. Would recommend them highly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Robin, thank you for such a good review!

great service. vehicle was as advertised

Contacted sales person at City Auto about a F150 i was interested in. All involved were very helpful in putting together the numbers that fit my budget. Drove 3.5 hours to get there. Vehicle was as advertised. Closed the deal and drove it home. Sales team and finance guys were vert helpful. Would drive there again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the fantastic review and we are happy you were able to drive home in your new F150.

Great place to shop for a car!

These guys are awesome. They are very friendly, stay close enough to ask them a question If you have one, but not in your face while you shop for your car, and don’t pressure you. if they don’t have what you’re looking for, the can find it for you and have it shipped in. For sure, you should go down to the Boro and check them out. Doug was our salesperson and he is very polite and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for such a great review. Our no-pressure environment and customer satisfaction is top priority.

Great place

One of the easiest times I have had buying a vehicle. Marsalis was great to work with, very nice young man and answered all my questions. Kirk made the financing easy. Will definitely use again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mike, thank you for the great review. Thank you for choosing City Auto.

Bought 2 cars and was bad experience

I bought 2 cars and the experience was horrible. The sales person was rude and aggressive only interested making a sale, got in a verbal exchange with the sales person. I ended up purchasing the vehicles anyway and one of them had a problem with the brake system. they changed a part that repaired one problem and caused another. I then took the car back. And They then supposedly changed another part then hand wrote a note on the repair invoice page saying the repair may or may not fix my issue and they will no further be responsible. Well.... they didn’t fix the problem and my brakes are still messed up. I definitely wouldn’t recommend them to anyone, and I definitely will never buy from them again!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for bringing this important matter to the attention of City Auto. We assure you that our customers are our priority. Please call me, Matt Millican 615-713-4900, so we can discuss this issue with you further.

Truck purchase

Our salesman David Jennings was great ! Total reason we bought the truck. He was honest and courteous. Ask for David !! He will help you through the process

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the great review.

Melissa and Greg

Mr. Jennings was very helpful and patient while I was searching for a car. No pressuring at all. The business office was quick and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Melissa, thank for you the great review.

Excellent Experience SElling Our Car

We decided to see what kind of an offer City Auto would offer us on our BMW. We were apprehensive as we exped to be offered several thousand dollars less the the market value (we expected 30-40%). The final offer to buy our car was about $1,500 less then we would have gotten trying to sell it private party. Was very impressed with Candi and Jeremy. Sold the car and didn?t have to deal with tire kickers and haggling. Highly recomemd

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Paul, thank for the great review.

Referred by a friend!

No pressure. The price is on the car. How easy is that. Gerald was awesome! He was knowledgeable, friendly and patient. Thanks to my friend for the referral.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Katherine, thank you for the awesome review.

Great Salemen and Great Dealership

Great people to buy a car from! Highly recommend the dealership. Greg and John Hall were great to work with, very helpful. Answered all my questions and worked with me on buying a vehicle from there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Debra, thank you for the 5-star review. We're glad our sales team were able to get you a great deal.