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Automaxx of the Carolinas

(1,968 reviews)
Visit Automaxx of the Carolinas
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 1:00pm
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Sales Service
Monday Closed Closed
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 9:00am–1:00pm
Sunday Closed Closed
(843) 376-3413 (843) 376-3413

Reviews

(1,968 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Customer service

I went in thinking "oh great it's car buying time". I left saying "man i could do that 5 more times".Lance Williams truly makes you feel like you matter to him and that getting a sale is not the only thing he cares about. He even bought me and my daughter both drinks out of his own pocket... twice!!! Thank you so much Lance, you have a customer for life!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Was totally worth the stop

I randomly stopped in as I was driving by and I'm glad I did. Lance Williams greeted me and was quickly working to find me what I was looking for. He answered all of the questions I had and was very knowledgeable. I will definitely be telling people to go see him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

No Pressure, Honest Approach

Though we ended up getting a different car than the one we originally came to look at, we found Lance Williams to be friendly, personable, and above all else, honest. He was clearly not scamming on us or pushing us into buying one car or another in order to pad his bottom line. When we came to the table to discuss a trade, he went back to his boss several times to express that to him that I had a certain expectation of the range of the value of my trade-in. Clearly he considered my end of things to the point that ultimately his manager had to come out and deal with me personally because Lance had been running back and forth so much. He went the extra mile for us and we think he would do the same for any of his customers, regardless of whether they were in the market for a Hyundai or a Hummer. Incidentally, the 4/5 customer service rating reflects the entire process, not Lance solely. He would get a 5/5.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

Lance deserves a 5 for HIS customer service, by the way.

Great buying experience

Lance Williams greeted me with a smile and a firm handshake when I walked up to your dealership. He asked all the right questions about what I was looking to purchase and then went to work finding a vehicle to suit my needs. Sadly, I was trying to overreach my budget with my first choice of a Nissan Pathfinder, but Lance helped me get into my GMC Terrain that I absolutely LOVE!!! I hope you know what a great asset you have in this young man. This was my second purchase from Automaxx and I'm sure I will be back when I'm ready to do it again. Dianne S. Wyndham

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best experience!

Lance Williams made my purchasing car very easy. He answered all my questions and made us feel very comfortable and welcome. I highly recommend Automaxx of the Carolinas to anyone looking for a used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Sales experience

David Clancy was our salesman and was very professional and very knowledgeable! Will definitely use him again! This is the second purchase from him and I will refer my friends to him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchased used car

I purchased a used car from David Clancy. He showed us several used cars and was very patient with us. We settled on one and couldn’t be more happier! He was great to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Lance Williams

Great service and attention to detail. the transaction was handled smoothly and relatively fast. Everyone involved did a great job of assisting us and making the process simple.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2nd time with Dalton at Automaxx

This is the second time in the past year ive bought a car from Dalton and it was a great process both times. He was very helpful in the buying process of both vehicles and i would highly recommend both Dalton and Automaxx.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Efficient, kind and great service after the sale

We purchased a 2012 Ford Escape Limited and two months later all is great! Prior to purchase we took the car to a mechanic who pointed out a few issues which needled attention. The Service Manager Eric professionally addressed our concerns and our Sales Associate Katrina took care of ordering car mats and a second key. Finance was efficient and professional. The car was detailed and driven to Atlanta a few days later by two very kind gentlemen. It was impeccable and they even topped off the gas ~ how thoughtful! Customer service, professionalism, integrity, and service after the sale is what I look for when purchasing a car. Thank you Katrina and Eric for valuing the same! You were exceptional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.