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Automaxx of the Carolinas

(1,972 reviews)
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Sales hours:
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Sales Service
Monday Closed Closed
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 9:00am–1:00pm
Sunday Closed Closed
2017 consumer dealer award
View 1 awards
2017 consumer dealer award
(843) 376-3413 (843) 376-3413

Reviews

(1,972 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Automaxx of the Carolinas from DealerRater.

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Ridiculous up charges and shady sales practices

Charges like LoJack are required, which is illegal. Customer service from the financial rep was terrible. I kept asking for $500 in “required” add-ons to be taken off, but they said they we have to keep them to purchase the vehicle.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
3 people out of 5 found this review helpful. Did you?
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We had a wonderful experience and are very thankful to

We had a wonderful experience and are very thankful to Sami he was very wonderful!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great family business

Went car shopping found Dave and this wonderful dealership. They made everything so easy. Found a wonderful car. Great salesman very happy! matter fact going back for another car. Next week for another family member. It’s a great family business

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dishonesty

They are dishonest and do not back their warranty. I’ve had my car 1 month and it’s been in the shop twice. I would never buy a car there again. Dishonest.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
5 people out of 5 found this review helpful. Did you?
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Highly recommend

Very helpful & understanding what I wanted. Never pushy, down to earth. Process was not long and drawn out! Great experience with Leif & layce

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fabricated (not done) inspection report

Faked inspection report. Test drove Dodge Charger. Noted crack in windshield. Ask for inspection report. Report was provided, dated the day after the test drive. Windsheil inspection was checked green.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Do your research

Well the truck had right front door painted and could see flaws in paint. There seems to be a run and possible repaint left front door. The muffler is leaking and almost broken at the point it could drop down. Carfax said rear minor damage. Front bumper has Mark's and other spots throughout vehicle. Was told if I wanted to buy it at listed price I would need to the day I was there because they are going to raise the price 995.00 the next day which they have. They wanted additional amount i think 795.00 to guarantee paint from peeling ect although we argued about whether the right front door was painted. Sales manager said it was dirt. I'm a ford factory 20 year master tech with a trained eye. I welcome a indecent outside body shop to verify my findings. Also on road test I felt a brake vibration although it appears brake pad were replaced. While on road test on interstate the salesman directed me off the interstate so i couldn't totally confirm at highway speed. At this point i was considering letting my son come from Greenville to look at truck to determine if he wanted to accept it . With the pressure of the sales manager emplying he was raising the price we decline to persue buying the truck. So yes my experience wasn't that good. I've worked for s dealership 20 years your preinspection failed and sales experience wasn't very good.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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They will nickel, dime and penny you to death.

They will nickel, dime and penny you to death. I won't be back there again anytime soon! Crazy document fee of $590, undervalued my trade and overvalued their vehicles. My shadow will never again darken their doorway. But, that is just my opinion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

The team is first class and is working on accommodating

The team is first class and is working on accommodating my needs and helping me to get the car of my dreams!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

If I could give negative stars, I would.

If I could give negative stars, I would. They cannot be trusted. They offered to buy my truck after I gave them all the information, description, and VIN. The amount was confirmed and I drove 2 1/2 hours to finish the deal. When I got there, however, I was told they had made a mistake and could only offer $3K less. When I protested, the "buyer" got nasty and refused to discuss. We had to walk away. If that is how they treat sellers, I'm sure it is worse for someone trying to buy.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.