Reviews
Poor service.
I had gone into look at a Lexus with high expectations due to reviews of the dealership on Cars.com. They were very helpful on the phone however it turned bad very quick once I got into the dealership to actually look at the car. The salesman knew nothing about the car. I asked if some issues on the car could be checked out before any talk of buying the car would happen. Left the dealer with a bizarre feeling and waited till the next day to hear back from them regarding my past concerns with the car. Waited for three days and still nothing finally called back to ask what was going on and it seemed to them like I had never came in to visit and nothing was being done with the car. Would never consider ever going to look at a car there again. If you can't/ don't want to get something done don't tell someone you will.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Augustus~ First and foremost, I would like to apologize for your recent experience here at MAO. I would like to speak with you in regards to this situation. Please feel free to give me a call at the number listed below. I look forward to hearing from you. Thank you~ M. Harris Customer Service Manager 703.844.0034
2004 acura rsx
david was awesome...this is our second purchase from Maximum auto outlet...thanks for all your help..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Noe~ Thank you for keeping Maximum Auto Outlet in mind for your recent purchase. We also appreciate you taking the time to rate and review your experience here and also with David. Thank you for being a customer of ours. We look forward to being here for your used car purchases in the future. Thank you~ M. Harris Customer Service Manager 703.844.0034
2011 nissan titan sl
It was a very simple and quick process. David made everything work out like a well oiled machine. Great customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your purchase here at MAO. We appreciate you taking the time out to rate and review MAO and David's customer service. We are pleased that you had such a great experience here with David. We hope to see you again in the future. Thank you~ M. Harris Customer Service Manager 703.844.0034
Sportscar
Dan Huck is the man. I got a great deal on a car with a quick and easy process. All of the cars were well taken care of and clean.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you so much for your rating and review of MAO. We are glad that your experience here was a good one. It is unfortunate that you did not purchase from us, but we do look forward to seeing you again. We do appreciate your feedback. Thank you~ M. Harris Customer Service Manager 703.844.0034
2008 toyota highlander
David Moncayo was a really helpfull person who helped us get a new used vehicle and in a short amount of time. Everyone here are really good people. I would recommend this dealership to anybody.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Vidal~ Thank you for your review and rating of MAO. We are pleased to hear that David was a great salesman, who made your experience here a very good one. Thank you for your business, it is greatly appreciate and we look forward to helping you again in the future. Thank you~ M. Harris Customer Service Manager 703.844.0034
2011 Black Nissan Versa
David M. was excellent. He was extremely professional, courteous, mannnerly, and showed compassion and respect throughout the entire process. Zero stress and no pressure. It was a great buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Billy~ Thank you for taking the time to rate and review MAO. We are pleased to hear that David provided excellent customer service on your visit. We are also happy to hear that you had an excellent buying experience here with us. Customer service is key to all of us here at MAO. On behalf of David and the staff here at MAO, we appreciate you and your business and we look forward to assisting you again! Thank you~ M. Harris Customer Service Manager 703.844.0034
2011 smart fort 2
David was great. He made us feel like at home. Thanks for everything. We love our new purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Edwin~ Thank you for taking the time to rate and review your experience here at Maximum Auto Outlet. We are pleased to know that David provided excellent customer service and that you are happy with your new purchase. On behalf of David and the MAO staff, we thank you and appreciate your business. We look forward to seeing you in the future. Thank you~ M. Harris Customer Service Manager 703.844.0034
2010 ford transit
David was a great help with the purchase of our new car! Very friendly and informative and made the process much less of a headache. Would definitely recommend !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Melina~ Thank you for your rating and review of Maximum Auto Outlet. We are excited to hear that David was a great help with everything in regards to your purchase. On behalf of David and the MAO staff, we appreciate you and your business and we hope to see you again in the future. Thanks~ M. Harris Customer Service Manager 703.844.0034
204 Toyota sequoia
David was very polite and also he treated me very good.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Romulo~ Thank you for your review and rating of MAO. We are pleased that David provided you with great customer service. On behalf of David and the staff here at MAO, we appreciate you and your business. We look forward to seeing you in the future. Thank you~ M. Harris Customer Service Manager 703.844.0034
2012 Honda Civic
Very helpful and understanding! He'll help you and have all the patience to work with you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Silvestre~ Thank you for your rating and review of MAO. We really like when we see that our sales team provides excellent customer service to our customers. We appreciate you and your business. We also look forward to seeing you in the future. Thank you~ M. Harris Customer Service Manager 703.844.0034