Reviews
Customer Service
My Husband and I live a good distance away so we filled out the online credit application. We called the next day and was told somebody was working on it and would be calling us shortly. Three days later we still have not heard anything. Whether our credit is good enough or not they should have called like promised and told us!! This is very poor customer service!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Sherry~ Sorry to hear that no one has contacted you in regards to your recent credit application. I would like to speak with you about this when you are free. I have left my number for you to reach me. My apologies again~ M.Harris Customer Service Manager 703.844.0034
08 AUDI TT
Walked in and the customer service wasn't what you expect from a car dealership. First salesman whistled for my attention and next salesman didn't want to move car that was being looked at. Once I spoke to David, the salesman, customer service sky rocketed and a deal was made. He was ready and willing to make the best deal for me and helped me walk away in my new vehicle.
- Customer service 3.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Chris~ Thank you for taking the time to give us some feedback on your recent visit here to MAO. Sounds like things started off a little bit rocky, but then David, your sales professional, made up for that. Customer service is a top priority of ours here. Our apologies for the first encounter. On behalf of David and the MAO family, thank you and we appreciate your business. We look forward to seeing you again! Thank you~ M. Harris CCustomer Service Manager 703.844.0034
2014 Toyota avalon
I was looking for a used car and I can to the right place. I bought my first car and David Moncayo was my helper . He is a great man he will help you with anything he can.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hey Selvin~ Thank you for taking the time to give us some feedback on your recent visit to MAO. We are so pleased that the customer service you received for your first purchase with David was a great one. Customer service is very important to us here at MAO and we glad to hear that was provided to you. On behalf of David and the MAO family, we appreciate you and your business. Congratulations on your first purchase! Thanks again~ M. Harris Customer Service Manager 703.844.0034
Misleading about financing
The dealership owned a good deal of cars and the people there were fine as well. However, you must be informed that they don't give financing to everyone unlike they market for "Guaranteed Approval". My husband and I just went there this morning and spent several hours hoping to buy a car, but they ended up not granting (or finding) a loan for us. It seemed that they didn't offer in-house financing, so don't waste your time if your credit is not good.
- Customer service 4.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to leave MAO some feedback on your recent visit here. We strive to have excellent customer service. We do apologize that we were not able to find you financing. I would like to speak with you in regards to this. Please give me a call at the number listed below in regards to your situation. I look forward to speaking to you. Thank you~ M. Harris Customer Service Manager 703.844.0034
Helpful Associates
I am still searching for a vehicle. This dealership has been very helpful with providing me with the necessary information regarding the car buying process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Deja~ Thanks for taking the time to leave us some feedback on the customer service you have been receiving from us here at MAO. Please do not hesitate to keep in touch with us on your car search. We look forward to seeing you soon. Thank you~ M. Harris Customer Service Manager 703.844.0034
BMW x5 2011
David Moncayo was wonderful to work with! He provided excellent customer service, while being attentive to our needs and requests! David was efficient making the financing process painless, we have never experienced this type of efficiency when purchasing a vehicle! Thank you for all your help!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Susan~ Thank you for your rating and review of Maximum Auto Outlet. We are pleased to hear that you had an excellent visit with David. We try to make our processes here as painless as possible and provide excellent customer service. On behalf of David and the MAO family, thank you for your business. We look forward to seeing you again in the future. Thank you~ M. Harris Customer Service Manager 703.844.0034
2007 mercedes slk
David was very helpful, nice and quick with paperwork. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Tatiana~ Thanks so much for your review and rating of Maximum Auto Outlet. We are happy to hear that you had a good experience here with David and that he was extremely helpful. On behalf of David and the MAO family, we appreciate you and your business. Thanks again~ M. Harris Customer Service Manager 703.844.0034
2007 Infiniti g35
Great service and professionalism. David was very helpful. Would recommend to family and friends. It was a great purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Rahiyan~ Thank you for your recent review of Maximum Auto Outlet. We are pleased to hear that you had a great visit with David and that the customer service was great. We are also happy to hear that your happy with your purchase. On behalf of David and the MAO family, thank you and we appreciate your business. We look forward to seeing you again in the future. Thanks~ M. Harris Customer Service Manager 703.844.0034
2011 Lexus GX 460
Great selections of cars, David Moncayo provided great customer service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to rate and review Maximum Auto Outlet. We always like to hear that one of our sales staff provided great customer service. On behalf of David and the staff here at Maximum Auto Outlet, we appreciate you and your business. We look forward to seeing you again in the future. M. Harris Customer Service Manager 703.844.0034
No response to email submission through cars.com
I sent an email request through cars.com asking if they would accept a trade-in and they did not respond. Any company not paying attention to email requests is not on my list of companies to do future business with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Ron~ We do apologize for no one getting back to you in regards to your questions about trade ins. Customer service is very important to us here at Maximum and I would like to speak with you in regards to this. Please give me a call at the number listed below and I will gladly assist you. Thank you~ M. Harris Customer Service Manager 703.844.0034