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Hickory Used Car Superstore

(454 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–8:00pm 8:00am–5:00pm
Tuesday 8:30am–8:00pm 8:00am–5:00pm
Wednesday 8:30am–8:00pm 8:00am–5:00pm
Thursday 8:30am–8:00pm 8:00am–5:00pm
Friday 8:30am–8:00pm 8:00am–5:00pm
Saturday 8:30am–6:00pm Closed
Sunday Closed Closed
2014 state dealer award
View 4 awards
2014 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
(828) 615-8041 (828) 615-8041

Reviews

(454 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hickory Used Car Superstore from DealerRater.

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DO NOT BUY FROM HERE!

DO NOT BUY FROM HERE!!! Worse car buying experience ever! Got the car home and had many, many issues to the point it's not driveable. Called and spoke with 4 different salesman and the manager who all promised to look into it and call me back. Never received a single call back. Never tried to help resolve any of my issues. My temporary tag has died and I haven't received a permanent. Dmv said it was never submitted by the carlot who I can't get to look into this issue either. Very unprofessional!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

BUY ANYWHERE BUT HERE!

DO NOT BUY FROM HERE!!! Worse car buying experience ever! Got the car home and had many, many issues to the point it's not driveable. Called and spoke with 4 different salesman and the manager who all promised to look into it and call me back. Never received a single call back. Never tried to help resolve any of my issues. My temporary tag has died and I haven't received a permanent. Dmv said it was never submitted by the carlot who I can't get to look into this issue either. Very unprofessional!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Lie after lie after lie.

Lie after lie after lie. Promised the mood but was caught in multiple lies, both the salesman and the manager, Bruce. Plenty of better dealerships around that are honest and not deceptive.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Hickory Used Car Superstore has the best deals in town!

Hickory Used Car Superstore has the best deals in town! Highly Recommended, trusted and do business nationwide. I love these guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I've dealt with many car dealerships through my life and

I've dealt with many car dealerships through my life and this is one of the best experiences I've ever had! They go out of their way to ensure your happiness and make sure you are well taken care of!! Ask for Jennifer or Dillon for an awesome experience!! ❤️

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I drove across 6 states to do business with Hickory Used

I drove across 6 states to do business with Hickory Used Car Superstore! Sales Manger Jennifer Ross and her team were fantastic: responsive, knowledgeable, attentive and professional--they even stayed late to wait for me to arrive for a test drive. I was immediately SOLD on the beautiful vehicle they had waiting for me and the killer deal. Absolutely, if you want to receive the SUPERSTAR treatment, go to Hickory Used Car SUPERSTORE!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We had the best salesman ever!

We had the best salesman ever!! Jon Bentley helped us purchase my son a Yukon and went above and beyond to make sure we were taking care of!! If you are in need of a new car don’t hesitate to go see Jon!! You will not be disappointed!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They were extremely friendly and helpful in every way!

They were extremely friendly and helpful in every way!! Very eager to get exactly what I wanted!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Worst Experience Ever! Beyond Shady....

I spent 3 hours or better of my time with this dealership. It started off great. We had to wait for a car to show up from another lot that they owned. This was a 2018 Toyota Rav 4 XLE. The salesman (Tyler) which I now call him (Tyler the big liar). Convinced me that he was going to get me this car for the same price as what was being asked for the 2015 Toyota RAV 4 limited that we came to initially look at. The price of the 2015 was 20,580. Long story short we waited for this car for over an hour or better to get there because we wanted to choose between the two. So it arrived we drove it and decided that we like the 2018 better. So we went in to to start the negations. Well it was way far from that, he asked me ''what do you want to pay for this vehicle? I said to be fair I would love to get it for 20,000 plus tax tag & title. He said alright I'll be back. He went and did the whole ''I got to talk to my manager thing'' and came back. He sat two papers down on the desk. I was thinking that he was going to show me the price before and after. NOPE! He should me the same price as what they where asking on the car in the first place. I looked at him and asked what is this? He said that's what we have to have for this car. I said ''but you told me that you where going to match the price of the 2015" He replied :"This is what we have to have for this one, sorry. I looked at him told him he waisted my time and lied to me. I can't stand a liar. Needless to say I wouldn't recommend this place to anybody. If you want you time wasted and lied to then this is your place to go.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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a great experience everyone. would highly recommend ,...

a great experience everyone. would highly recommend , very professional and helpful I will do business with them again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.