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Global Imports MINI

(391 reviews)

Reviews

(391 reviews)

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Great buying experience

We drove over 12 hours to purchase vehicle and were very pleased with entire experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Christine Radunsky, thank you for your kind words and this wonderful review! Thank you, and have a fantastic day!

Mini Clubman

This dealership went well beyond my expectations! I went in to buy a used mini and cone out with a new one ! Great deal and great service from everyone that helped in the process !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Joseph Morrow, thank you so much for your positive comments about Global Imports MINI! We hope to see you soon!

Mini Cooper Service Experience

Josh Pruitt had a great job of checking me in, understanding what was needed and keeping me updated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Caleb Layman, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Great Service, Helpful, Friendly Staff!

I took my car in for warranty work. It was going to take a while, so they gave me a nice loaner vehicle. The staff was very helpful and quick to help. They did all the maintenance that was needed, in addition to the warranty work. I also spoke to a salesman about a future purchase and trade-in. Every department was extremely helpful and not pushy at all. I would highly recommend this dealer to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Sandra Linton, we are very happy we could provide you with a positive experience! Sandra Linton, thanks for taking the time to leave a review.

Greatest Experience Ever Buying A Car

My daughter went into Global Imports to test drive a Mini Cooper , My husband and I waited outside in case she needed us. Let me just tell you from the moment she walked in I could not have asked for better customer service! My husband and I joined her inside and we were greeted humbly and graciously by the stores manager, as well as General manager. This was the easiest car by you could ask for! My daughter with help my two managers and a sales person and no wind with it all pushy! She couldn’t make up her mind because all the cars are so cute ! Everyone was so patient, helpful, and most importantly honest! Greatest experience we’ve ever had at a car dealership! I would love to thank them all! Best selection best service and best price!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lola Anthony, thank you for your kind review; we are happy to pass along your comments to the team here at Global Imports MINI! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

If you're coming from out of town - DON'T

I live 3 1/2 hours away, and found a car on their website, at what I thought was a good price. I called and set up an appointment to look at the car. I made it clear I was driving from out of town, and didn't want to make the drive if they couldn't assure me it would be available. Floyd assured me it would be and that he would have it washed and waiting on me at the front. I even called back and spoke with someone else and told them I was coming from out of town. A third person called me to confirm my appointment, and told me the same thing. A TOTAL OF 3 PEOPLE from the dealership told me it would be waiting on me when I got there. When I arrived (5 minutes before my scheduled appointment), you guessed it, someone else was looking at the car. They began negotiating for the car (with Floyd no less), and the dealership wouldn't begin working with me until they finished with the first customer. Well, I was furious. I walked out of the dealership before they finished negotiating with the other customer. I don't even know if they bought it, doesn't matter. I decided I didn't want to do business with people who didn't keep their word. And the price? By the time you add in all the extra fees they charge, the price was actually worse than the market. They charge a dealer admin fee, like everyone else (but a little higher than most), but they also add on a "GPS" fee and a reconditioning fee, both of which are several hundred dollars. A lack of integrity and they nickel and dime you - no thank you. I can't imagine how they deal with customers who have problems after the sale. I ended up buying a car from Carland Acura. They were the epitome of professionalism and very customer friendly. And competitive prices. I highly recommend going there instead of Global Mini. STAY AWAY FROM GLOBAL MINI!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Danny Yelton, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We are disappointed to learn of your experience here at Global Imports MINI, but will take this opportunity to improve. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (855) 218-3537 so we can work towards a resolution. We look forward to hearing from you.

My car looks great

I worked with Travis and he and his team were great! Professional and very knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Toni Blasingame, we are very happy to have provided you with such a positive experience! We hope to see you soon!

Excellent customer service and buying experience

Sales reps and business people were all very accommodating, professional and made a genuine effort to get me the best price and financing possible for my purchase. Overall, incredibly satisfying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Peter Ezanidis! We're so happy we were able to help you out! We look forward to your next visit! Take care!

Owner

Very good experience ,they explained us very well about expensive and the services,Alexandra di a great job

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Freddy Garay, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

Lease of 2019 Mini Cooper Convertible

I recently leased a Mini Cooper convertible and I just love it! The dealership was spotless, the staff super friendly and knowledgeable. I was so impressed with everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sarah Tiltman, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Global Imports MINI. We look forward to your next visit! Take care!