Metro Kia of Madison

I was a little early, but did not have to wait for my car to be serviced. The service was completed in the time I was told. I have always been pleased with the service at Metro Kia of Madison.

Very frustrating day. We bought a suv on Tuesday. We realised the fiance manager Kyle V. sold us some extra warranties we did not want. Went to Metro Kia today to cancel was told will be $150 . We said it's only been 2 days please cancel. Kyle the fiance manger refused raised his voice and told us to get out of his office we said no not till you cancel. So he called the police to have us removed from the dealership and banned. Are you serious !!!!

I didn't buy a car from there. I was in to getting some recall items handled with my new used car from a neighboring car dealership. TJ was super friendly and answered all of my questions. I will most likely be going back there to get my car serviced in the future.

I honestly have no words for the horrible treatment I received by Metro Kia's finance department. My salesperson, however, Julius Sparlin, was an absolute prince - professional, honorable and kind.

During the initial purchase for my telluride everything was great, until they lost it. It took weeks to get actual updates from them on where the vehicle actually was. I called the General Manager Maik Messick several times without ever a call back. I got the constant run around from the salesmen who said the manager couldn't figure it out and that they lost the car in transit. Several weeks went by with this. I can now see why others have posted bad reviews about this place and Telluride transactions, they are sloppy, unorganized and consistently lie. A call back from the GM would of been the very least that could have been done. But that just shows how this place is run. We wouldn't recommend this place to anyone.

Don't fall for this dealership's bait and switch - do your homework instead. There’s a reason for the bad reviews. Hard to believe dealerships are still using these antiquated methods. Julius was a great guy/salesman and his hands were tied, but overall the negotiation process was not customer-friendly. I'm not going to put $1k down on a Telluride order with a final price to be negotiated later, regardless of how many "rebates" they said I MAY be eligible for once the ordered car come in. I understand the Telluride is a hot car but don't play games. They said all dealerships are charging Telluride Market adjustments of 2-4K+ above MSRP. If you look hard enough you can find multiple dealerships who sell at MSRP online. I did....Won't be going back.

Called to find out about the warranty on the tires I bought and had installed but have not heard back from anyone. Otherwise very friendly service and work on car was done in a timely manner.

Kyle vyse needs to be fired immediately. He has repeatedly dodged over 50 calls i’ve made, Ive left notes in his desk, and even went in to talk to him. Someone he was able to dodge me every time. Unprofessional and I cannot believe this guy still works here

Jo-Nathan Wesley was our sales person. He was great to work with knowledgeable and friendly. Highly recommend him! And thanks to Kyle the finance mgr for answering all of our questions. Great team of people to work with at Metro Kia of Madison!

Chuck in Service was very helpful and knowledgeable.