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Cloninger Ford of Hickory

(1,170 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–1:00pm
Sunday Closed Closed

Reviews

(1,170 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cloninger Ford of Hickory from DealerRater.

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Great Experience

Great Service, Helpful Personel,Clean Dealership with friendly Sales people

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I purchased a used Ford F-250. I saw a truck online and...

I purchased a used Ford F-250. I saw a truck online and called the dealer. I was told it was sold already but they called 2 days later saying they had a comparable truck. I purchased it that day. I think the price is good but not great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Great buying experience

This is the second car that I have personally bought from this dealer. I bought a 2013 Escape titanium. They did what they said and din't give me a hassel. They did not have what my wife wanted so we negociated the price and ordered the car. Six weeks later it arrived and everything went as we had agreed. It was a pleasant ecperience and they offered the best price within the state. If you are in the Hickory/Morganton area looking at a Ford this is the dealer you should deal with. If you notice that I marked the quality of service as 5 stars, it is helpful to know that we traded our 2008 escape which they have serviced several times to our satisfaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I bought a new 2013 escape tianium from this...

I bought a new 2013 escape tianium from this dealership.The experience was really great. They did not have the car my wife wanted so we negociated a great price and ordered the car from the factory. Six weeks later the car came in and Bobby honored all the previously agreed on committments. They gave me a great price for my trade in and the whole exchange went without a hitch. I would recommend this dealerr to anyone in the area. I have had service done at this dealership before and they do a really good job and are fair in their charges.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I rate this dealership very bad, pushy and demanding, the...

I rate this dealership very bad, pushy and demanding, the salesman that attended me only cared about making his commmision on my sale, he did not care about me nor my best intrest, he keep telling me how good i would look in the car i purchased, and he pushed me into giving him $500 after bringing the car to my job 30 miles away. My children and i hated the care the very next day and hated him for selling it to us. It was not a family car at all which was what i needed with three kids. I have now gone to Priorty Honda of Hunterville, and my children and i are extremly happy

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

When I came to this dealership, they had excellent...

When I came to this dealership, they had excellent customer service, customer satisfaction, and unbeatable price. This basically somes it up in so many words!!!!!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Enjoyed the time that I was at this dealership. Had very...

Enjoyed the time that I was at this dealership. Had very knowledgable staff. Was taken care of promptly. I came to this dealership after I heard how they took care of my mother and stepfather. What they told me was proven when I visited. Long time customer of Paramount Ford but I think I'll be switching to Cloninger Ford of Hickory. Looking forward to my next purchase. Also I would highly recommend Eric Smith and this dealership to friends and family. Thanks for your service, Jeff Price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Thanks Eric- I had an excellent experience with my trade...

Thanks Eric- I had an excellent experience with my trade and purchasing my new F150. Eric was very professional and FAST!! I was in and out in less then an hour. Best, CP

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Thanks, Eric, for making the purchase of the truck an...

Thanks, Eric, for making the purchase of the truck an enjoyable experience. You were, professional, courteous, and very helpful. Keep up the good work. We will be back to see you when we are ready to trade another vehicle. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Eric was awesome and very easy to work with. Gave me...

Eric was awesome and very easy to work with. Gave me exactly what I wanted. Car was delivered as promised. Would recommend to any one wanting to buy a new ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.