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Cloninger Ford of Hickory

(1,173 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–1:00pm
Sunday Closed Closed

Reviews

(1,173 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cloninger Ford of Hickory from DealerRater.

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Mike Neader

John Deal went above and beyond to find the truck I wanted. Everyone was very nice and was happy to have my business. My daughter purchased a truck from your dealership a few months ago and had the same experience. My office mgr also is a customer and had nothing but good to say. Thankyou!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great staff

2014 mustang gt and the staff was great plan on returning in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great dealership - very helpful & professional

I purchased a 2015 Ford Mustang. The service & sales rep were very helpful and professional. Eric explained everything about the car and was not pushy like other sales reps. The service was fast on getting our new car. The finance office was very fast & explained when I had a question. I would recommend Cloninger to anyone. In the past we always went to Charlotte but not anymore. Thank you for your professional attitudes and being down to earth with us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service

We purchased our leased Ford Escape. Service from John Deal and the finance officer was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Cloninger Ford - great car buying experience !!!

I purchased a Ford Explorer for myself and an Escape for my son. Working with Bobby Yount and Josh Simmons was a real pleasure. They put great effort into making sure everything was right. The dealership is clean, the staff is professional, and the cars are great quality. I traded in a Mercedes GL450 for the Explorer and after having the Explorer for several weeks, I think it is a higher quality car than the more expensive Mercedes, on multiple levels.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Done right!

Every thing was OK. I usually get a good response for my concerns, when dealing with service writer, or service writer. Bill Cline

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Better than the last time had a bad experience with the service girl

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2014 Ford Focus

I was pleased with the helpful service provided by Ford Cloninger of Hickory, N.C.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent Service

My husband and I own a 2014 Ford Explorer that we purchased from Cloninger Ford. We brought our Explorer in to have it serviced and tire rotation. We were greeted immediately and directed to the waiting area. It was nice to see fresh coffee and a very clean waiting area with very good seating. We appreciate the respect and friendliness we received. We will definitely bring our vehicle back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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new car purchase

I could not ask for a better experience. Eric Smith was an exception to what a car salesman is. His professionalism and knowledge of the Fusion is superior. He is by far not your typical car salesman. He was very low pressure with me and made the whole deal on my terms. Since my time is very limited, that meant a great deal to me. Bobby Young the GM, was also wonderful to deal with. Again, I could not have asked for a more pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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