The Taverna Collection

The day after I electronically signed a contract to purchase a used vehicle from the Taverna Collection I discovered that the car I just signed up to buy had been considered a total loss by Progressive Insurance. I pointed this fact out to the dealership before the car was shipped to me, indicating I no longer had any desire to buy this car. They shipped it to me the next day assuring me the information I presented was incorrect. I reached out to Progressive for verification and got confirmation that the car had in fact been total lossed by the Progressive Casualty Insurance Company. I am still struggling with the dealership as all they want to offer is an exchange. I don't care to do business with them any longer and would like the car picked up, returned to them and my down payment returned.

Nick made the process of buying a card from out of state super easy and seamless! I would recommend working with him in any car purchase no matter where you are located!

Not happy still waiting on transmission to drive car communication is weak and if I could change mind n return the car n get my car back I would

Excellent hands on assistant from start to finish. The best customer service very helpful with my purchase

I had the best experience in dealing with Murat. I strongly recommend him. Excellent communication skills coupled with caring attitude

The best experience ever.... right from enquiries, advices,purchasing and even delivery all were executed flawlessly and with utmost professionalism. A BIG THANKYOU GOES TO JUSTIN. Everything was done as if I was there. Justin even went all out to unjust with our time differences.

Remy went above and beyond to help us! The car is great! Thanks so much

They lie just to get your business. The car they sold me has damage that they said did not exist. Now they won’t answer my calls text or emails. Now I have to pay for a lawyer and hope I can get Taverna to pay for the undisclosed damages. I asked Nelson Cardoza if there was any damage and he assured me it was clean. There is all kinds of damage on this vehicle. Both quarter panels are bent up from where the tires hit them. The rear tires and wheels are cut and gouged front right fender has a huge dent. Cracked in both front and rear numbers. All kinds of other dents and scratches on all side front and rear. Burns to the interior. And reaks of pot from previous owner. None of this disclosed. Very dishonest people. Nelson asked me to get an estimate and send pictures and he would have his manager get back to me. I still haven’t heard a word from anybody. There is over $15,000 worth of damage to this car. And this is what they call clean.

Natalie is the best at what she does. She helped me out from start to finish & saved me some thousands!!! Very recommendable & she needs a raise!!! Lol... Love ya Natalie & THANKS!!!!

This is and continues to be one of the worst car dealerships I have ever had the displeasure of working with. Don’t take my word for it, but go ahead and scroll down the many reviews this dealership has received in just the past few months, pay attention to the ones, like mine that are here to worn you, quite honestly because it gives me no pleasure to speak bad about an establishment or their salesman unless they truly deserve it, and here, with all that I am, just like you are now, if you’re new to this space and are considering this place to purchase your next vehicle, I recommend you close the site, back out of the link as swiftly as you can and go anywhere else, because they will not only attempt to send you a lemon, as they did to me buying from California, but then they’ll say, have it checked out by a service repair shop.The forward us their findings and the dealership will determine what they will pay for if anything, including the inspection cost of the repair shop. They push their quick-n-grab money tactics on the car contract, so look out for the dealer prep fee of $599 and the gap insurance $699 and premium car protection insurance of $2500 and the other extra fee’s that they’ll either not tell you about or hurry over it in hopes you don’t realize it’s there. I was unlucky enough to have a very badly running Cadillac CTS sent to me in California, when I say this car was in a bad state, it’s putting it mildly. The car was a filthy mess inside, out side wasn’t better however it was on a truck in delivery so that I understand, however, the moment I backed up the car from the delivery truck I put the car in park and an awful loud rattling vibration of car parts under the carriage was blaring loud and half the infotainments knobs and switches non operational. Then I go take it for a car wash 2 miles down the road and the engine light comes on. Barely had it 2 hours and my heart and excitement plummeted to nothing. From that point onward, it has been a living nightmare to say the least to deal with the salesman and especially the so called management team. I won’t specifically name, names at this moment but I’ll simply state the manager’s initials, M.H, I’ll reserve the right to come back and name this individual if need be. Folks I did that because as it is, that lemon Cadillac they sent me, I was given the choice to exchange the car, transportation paid out of my own pocket for 2nd car to be sent. I should not have had to pay anything, what is that dealer prep charge for if they’re gonna send a customer a car in that condition? They did absolutely nothing to that first car to ensure any kind of standard. I have video and images I wish I could share. I am here with the 2nd car I paid to have sent over, no paperwork accompanying it to register it, it’s been over a month since I’ve had it and counting. The loan on first car is still reflecting at the capital one auto finance, so I’m currently racking up late charges, 50-60 days late with a threat to my credit score if this infos reported now 3 month old out dated contract as I speak is still in place for a vehicle that they finally have had picked up and back in their possession for a month or so already but that vehicle and that old contract is still on capitol one’s account for me after I was told months ago by, Zac salesman that it would be cancelled out. At latest update, manager M.H is refusing to tell me what the hold up with the capital one financial is because I refuse to call him on the phone! Yes ladies and gentlemen, my credit score, my peace of mind, an ending to this most painful, time wasting and insufferable experience I am continuing to have because of some child’s play, unprofessional actor such as M.H is withholding this important information, refusing to put it in writing because, why? Afraid his words might be something he must stand by? This is not joke and I am not over speaking here about this situation, do you want this problem?