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Reviews

(142 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Viva Kia from DealerRater.

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William Abilez

Last year these guys didn't do the tire rotation and kept me there literally all day because they didn't do the work right the first time. But this time they were fast, gave me a car to use so I didn't have to wait, kept in contact with me before they did any other work on my car and the price was fair

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello William, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

KIA Soul S

I bought 2021 Kia Soul S. 2 weeks ago , From sale manager (Roger) and especially sale person Luis Casas Great Person. But when I got to financing very unhappy, they pressure customer to sale warranty packages that u don't need.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great Customer Service!!!

Buying process was excellent and easy!!! No hustle on the sales... vehicle was delivered in perfect conditions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

kevec0210@gmail.com

Great customer service, good prices, fast service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Keisha, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Viva Kia

Viva Kia - 09/23/20

My experience at Viva Kia always exceeds my expectations, Mr. Cesar Limon explained my repairs understandably, very professional. I am more than satisfied with Viva Kia service. Again thank you to Mr. Limon for making the process so smooth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

John, thanks for your praise and kind comments about our team. Until the next time we meet, take care! Safe travels!

Review for KIA on Montana

Service was done well and fast. Mr. Chris Castillo was very kind and made sure my son and I were comfortable and always checked in to see if we need water or snacks while we waited.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jennifer, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Great Customer Service!

The customer service representative was outstanding! He went above and beyond to make sure all of my issues were taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Demi, thank you so much for your positive comments about Viva Kia! We hope to be of service to you again in the future. Best wishes, Viva Kia

Inspection and scheduled MX

Cesar and the Viva Kia crew did a lovely job. They were concerned, friendly and approachable. My Lyft rides were also timely and the drivers pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Angela, we are so happy to read such a great review about Viva Kia! We do hope we can be of assistance in the future. Thank you and take care!

Amazing customer service

Ervey was amazing. He worked hard to get me the best deal possible ! It?s always an amazing experience whenever I go to viva Kia !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Katherine, we are so happy to read such a great review about Viva Kia! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Buying a KIA Sorento

Great. The manager Juan Yu and the salesman Octavio were friendly and courteous. They made it easy to buy a KIA.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Thomas, thank you so much for your positive comments about Viva Kia! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!