Viva Kia

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
93 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 4.0 out of 5
    November 25, 2019

    Viva Kia take good care of my vehicle at each opportunity, and I am satisfied with their service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Carlos, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, ... Viva Kia

  • 5.0 out of 5
    October 17, 2019

    Professional and excellent customer service! The staff was very friendly!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Antonio, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

  • August 2, 2016

    I had the honor of working with Mr. Jose Juarez for my second purchase of a KIA vehicle. Mr. Juarez always has a contagious smile and is very professional... and customer oriented. After my purchase of a KIA Forte, he continue to greet at the front door and address us by name. Really who remembers names!! He works diligently in providing the best service and deal. After three years, I decided to shop for a new vehicle but unfortunately, Mr. Juarez was not available. I was forced to work another salesman, and highly disappointed in his professionalism and customer services. I promised myself never to purchase another vehicle at this dealership. So after a few months, I contacted Mr. Juarez regarding a vehicle repair, and as always he was eager to assist. I arrived at the dealership, still with a sour taste in my mouth, due to prior experience. However, Mr. Juarez and Service Manager, greeted me at the front door. Mr. Juarez has made such a great impression on both my husband and I, that we walked out with a brand new KIA Soul, the one we wanted. Thank you Mr. Juarez for restoring my faith in mankind.

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    Came in for service or repair
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  • 5.0 out of 5
    September 18, 2019

    Excellent Customer Service , price and reliability .

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Cesar, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we... can do for you.

  • 5.0 out of 5
    September 6, 2019

    Thanks to Brandon for all your service ?. Took in my car, quick turn-around to get my car back fixed and looking like new.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Laura, thanks for letting us know how Brandon did! If you need anything else we are always here to help. Take care!

  • 5.0 out of 5
    July 15, 2019

    Just bought a new kia forte .moises was my seller...great...amaizing..helpfull...went over the hill..to plz my needs..made me the happiest..man in the... planet..my first car..thnx moises...

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the positive feedback and congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy... to help!

  • 2.0 out of 5
    July 7, 2019

    We went in to buy a vehicle, everyone was very friendly and attentive. So we go thru the process and more than 8 hours there waiting btw. So we finally... get to finance the guy had a really bad attitude very rude. It was like we were taking his car away from him. Finally we get what we thought was an approval and we turn in our trade in we take the car home 3 week after driving the car they call us and tell us we have to return the car. We felt so bad like we were being repoed for no reason. Ill give them points for returning our down payment something the finance guy (the rude guy)told us he didn't have to do. All around horrible experience but All in all at least they have good customer service.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Angie, we're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution, so if you are willin...g, please reach out to us at (915) 834-2300 to discuss this further.

  • 5.0 out of 5
    June 25, 2019

    Overall experience buying my car was excellent. The car salesman, Alberto Perches was very thorough explaining every detail on the car. He was also very... patient, kind and knowledgeable. I will recommend my family and friends to go to him to buy a new car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new car! If you have any further questions, please give us a call. We're always happy to help!

  • 5.0 out of 5
    May 29, 2019

    Love theses people! Bought my KIA Soul here in 2017 and still continue to come here for my oil changes etc. Nothing but friendly people! Always get service... right away and things explained to me so that I understand. Always accommodating.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Hi Beatrice, thank you so much for your positive comments about Viva Kia! If you ever need anything else from us, please feel free to give us a call o...r stop by. Have an awesome day!

  • 5.0 out of 5
    May 17, 2019

    The people help me are awesome.. they really helpes me and walk mw through until i got my new car.. viva kia u guys are awesome

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate your positive review about your recent experience with us! We look forward to seeing you again on your next visit!

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