Viva Kia

$ 8000. Add-ons we're added to my contract without my consent and still waiting to be removed

I want to get sv for my wife her birthday is Thanksgiving I want get approved

I was sold a maintenance plan after clearly stating I wouldn’t be in El Paso long. I was told it wouldn’t be an issue. Since moving, I’ve called almost daily trying to cancel — no help. Nick keeps taking my number and promising a callback that never happens. I only left my first review because they offered free gas — now I regret it. This has truly been the worst experience ever. I was even hung up on today by NICK, so unprofessional.

Worst dealership ever. Do not buy a car here they sell you unnecessary items and tell you that it’s not removable when it really is and are lying to you. Genuinely save yourself the headache that I am going through and still going through after 3 months of owning my vehicle. I legit had to get my transmission replaced ONLY 5 DAYS OF GETTING MY CAR UNBELIEVABLE.

I purchased a used vehicle from this dealership and the salesman left much to be desired! He started out by quoting us the wrong price for the vehicle, his promises were never fulfilled, and he completely fitted the description of a "used car salesman"! However, the rest of the staff have proven to be very friendly and professional. Our thanks to them, especially the Service Department and Finance Manager!

First of all, your sales agent and sales manager did not give me details or terms and conditions of the Maintenance & Hazardous Plans that was charged on contract until after the fact! I had to go back and request written detail info of what the plans covered or not covered! You have to give clients the option to buy plans to avoid this problem of deceptive trade practices! Secondly, after i requested refund of these plans, it took 2 months before my refund was applied to my balance with Kia Finance. Third, according to the terms of conditions each plan I cancelled before 90 days was to be charged $50 each, or $100 in my case. I never used the plans and was still charged over $300 from my refund amount! In conclusion, in my opinion, your customer service, business practices, and overcharging my refund was a bad experience with Kia personnel! You failed to appreciate that i bought your vehicle and felt your people weren’t happy for me to request my refund of the worthless plans!! Yes, you can call me if you want to discuss this rating! Manuel Juarez

Purchased a car from them and it was not cleaned as they had promised, they are just giving me excuses to not clean vehicle as stated during buying process, terrible customer service please take your business elsewhere

I was promised a wash and floor mats and got neither when I returned. I had been told via text and in person.

Great service fast and friendly. Definitely my new favorite place to get my Kia serviced.

Helpful service updates. Like the Lyft service, pickup to and from my home, it helps.