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Viva Kia

(144 reviews)

Reviews

(144 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Viva Kia from DealerRater.

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$ 8000. Add-ons we're added to my contract without my consent and still waiting to be removed

$ 8000. Add-ons we're added to my contract without my consent and still waiting to be removed

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I want to get sv for my wife her birthday is Thanksgiving I want get approved

I want to get sv for my wife her birthday is Thanksgiving I want get approved

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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I purchased a used vehicle from this dealership and the salesman left much to be desired! He started out by quoting us the wrong price for the vehicle, his promises were never fulfilled, and he completely fitted the description of a "used car salesman"! However, the rest of the staff have proven to be very friendly and professional. Our thanks to them, especially the Service Department and Finance Manager!

I purchased a used vehicle from this dealership and the salesman left much to be desired! He started out by quoting us the wrong price for the vehicle, his promises were never fulfilled, and he completely fitted the description of a "used car salesman"! However, the rest of the staff have proven to be very friendly and professional. Our thanks to them, especially the Service Department and Finance Manager!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I was promised a wash and floor mats and got neither when I returned. I had been told via text and in person.

I was promised a wash and floor mats and got neither when I returned. I had been told via text and in person.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great customer service! Definitely will recommend to my family and friends and will come back to purchase!

Great customer service! Definitely will recommend to my family and friends and will come back to purchase!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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They were able to help my wife into the vehicle our family needed! Thank you Viva team

They were able to help my wife into the vehicle our family needed! Thank you Viva team

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Do not trust this guy's they will steal your money. Geno and Juan are the ones who will take your money. They haven't return $400 and I didn't even purchase a car from them. It's been over a month and they try to hide from you. What a shame!

Do not trust this guy's they will steal your money. Geno and Juan are the ones who will take your money. They haven't return $400 and I didn't even purchase a car from them. It's been over a month and they try to hide from you. What a shame!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Buen servicio. Contenta con el trato del Sr. Aarón Reyes y el señor de finanzas Castaneda.

Buen servicio. Contenta con el trato del Sr. Aarón Reyes y el señor de finanzas Castaneda.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wanted to buy two vehicles, one built plug in SUV and the other a smaller SUV. Due to customer experience and lack of communication, we had to look at other dealerships. We are still waiting for a response on out deposit as both sales agent and manager told us they will look into it and never called back. We called and left a note with reception a few times but Juan never called back. Never want to go to a viva location or purchase a Kia.

Wanted to buy two vehicles, one built plug in SUV and the other a smaller SUV. Due to customer experience and lack of communication, we had to look at other dealerships. We are still waiting for a response on out deposit as both sales agent and manager told us they will look into it and never called back. We called and left a note with reception a few times but Juan never called back. Never want to go to a viva location or purchase a Kia.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
1.0
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Manny was very helpful during the whole buying process. He went above and beyond to make sure I was at a price/payment I was comfortable with. Manny is very knowledgeable and explained all the features of the vehicle and answered all of our questions. Thanks Manny!

Manny was very helpful during the whole buying process. He went above and beyond to make sure I was at a price/payment I was comfortable with. Manny is very knowledgeable and explained all the features of the vehicle and answered all of our questions. Thanks Manny!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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