Reviews
Amazing customer service
We went to the dealership to get a car and had the opportunity to be helped by Anna Carlson. She was amazing and very helpful. She was nice and helped us get the best deal on the car. The managers were very nice and helpful as well. They made the experience easy and pleasant. I would highly recommended this dealership to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks to Mike
We needed service on our 2008 convertible. Mike was outstanding in all aspects of the service process, from drop off to pick up. Thanks much!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Service
I came to Mini of Wesley Chapel today looking for a specific vehicle. I worked with Pete and Eric. I got a great deal on the exact vehicle that I was looking for. This is a great dealership that knows how to treat customers. I would highly recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome Dealership
Bought a certified pre-owned Mini Countryman. The experience was excellent from sales to service! Highly recommend! I will most likely use this dealership for service & future sales.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Friendly, Personable Team
I went in for maintenance on my Mini Cooper S. Excellent service from the team. Eric, Brett et al, all are very personable making the chore a pleasant one. I also replaced my treadless tires at a very good price. What's more, they don't "push" stuff you don't really need (unlike so many other dealers).
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Happy customer
Had a fantastic buying experience, it was more like hanging out with friends than buying a car. Got an excellent price on the new Mini, and a great price for my trade. They had more of a selection on the model i was looking for than any other dealer. Cant say enough about the people there, from the Service Manager to the Finance Manager everyone was great. Our Salesman Tony was great. If your in the market for a new or used car check out the crew at Mini of wesley Chapel. Very happy customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Purchase Experience was a 10
One of our best buying experiences in 40 years of buying cars. Found what we liked via the web at a sale price, but dealer was a couple of hours away. Phone call verified availability and the price ... some add on's to price were mentioned but I made a "buy it today" offer that was quickly negotiated so we drove over. I'd have to say I was ready for SOMETHING to crop up to boost the price. That did not happen. Our 'helper' Chris Alba quickly saw we were serious, no nonsense buyers and conveyed that to the required 'sales managers' ..... We did not quite hit my target of "in and out in 1 hour" ... but we left happy and Mrs (it is her car) feels no buyer's remorse after 2 weeks ..... A FIRST!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
mr and Mrs Eastburn
Chris Alba is the best salesman we have had the pleasure of meeting ,very knowlegable and has a winning personality always with a smile and very well mannered we came for a used car and ended up with a new one and love it
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Andy!
Needed a tire late in the day. They got me in and completed my work while I waited. Andy was awesome! Thanks so much!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Professionalism
I have to say one of the best car buying experiences ever. I inquired on-line regarding a Mini S that Mini of Wesley Chapel had. Within minutes I received a call and an email from the Internet Director Anthony. He was very professional on the phone an appointment was set. When I arrived the car that I was interested in was pulled up in front of the dealership. Anthony came out and welcomed me, thoroughly explain the features of the car. Went for a test drive was very impressed of the cars performance. The entire process of the transaction was explained to me in detail by Anthony. I left knowing I was treated well and got a great automobile from this dealership. I will definitely come back.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase