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Was looking for a Malibu. Was contacted by The sales manager and then Brooklyn Shaddix helped in my process. Excellent customer service and made sure I... was happy with my decision.
Vincent, We appreciate you taking time to rate our dealership and we will let Brooklyn and the Scottsburg team know they provided excellent customer s...ervice. Thank you for doing business with John Jones Auto Group and enjoy your new Malibu!
Between my wife and I we have purchased 6 vehicles from John Jones Auto Group in Scottsburg. Everyone is always helpful! The Sales and Service department... are always perfect! Thank you for everything!
Erick, thank you so much for you and your wife?s continued business. We?re happy to hear that both our Sales and Service staff take great care of you ...all. We appreciate your feedback and five star rating-thank you!
Broke down on the road. Staff arranged town and met me at the door and called me by name... Psychic? The staff was honest and straight forward and Becky... who worked the desk kept me updated, and kept me cheered up with her enthusiastic attitude. I will come back to get my Chevy Express worked on in the future.They even have computers for customers to use and charging stations for the phone. Free Coffe, and a counter to eat at, and TV in the waiting area.
Jim, we're so happy to hear that our staff, Becky York in particular, stepped up and got you taken care of when your vehicle broke down. We appreciate... all your kind words and five star rating. Thanks for your business and we look forward to seeing you again soon!
I had a great experience...Justin Goines helped me weigh all of my options and I found a car that fit my needs at a price that was right for me
We are glad to hear Justin could help you find the right vehicle. We appreciate you doing business with John Jones Auto Group!
If I could give this less than 1 star I would! First off, it started off with them only testing the battery and trying to charge us $250 for a battery... that we didn't need when we had it tested 3 times at different places before that with the same type of tester. Next, an employee named Anna hung up on my husband when he disagreed with the battery issue. My husband called back and conveniently no one answered the phone. So he contacted a manager and then another person called him back. The next day, someone called and said it was the starter and we were told it would be covered under the warranty. The following Monday we were called and told there was a very loud knocking sound and that they wouldn't leave it running to do anything else and that we were suddenly over the mileage for the warranty (but was not over the mileage for it when they said the starter would be covered) and that the only reason the starter was covered was because they were 'nice ' enough to go ahead and let us have that. WE go in 10/06/2016 to find out what we would owe and we tried to start it before going in and it wouldn't start. We talked to Anna again and she came back out with 2 men and basically just sat there and did not say another word to myself nor my husband at all. When it was mentioned to these to men (I did not catch their names) that it would not start they go out there by themselves and come back in and swear up and down it started. My husband told them repeatedly it would not start for him and said, I want to hear it before we do anything else. When we both walk out there all of a sudden there were 4 guys standing there around the car. I made the remark that it did not take 4 people to start the vehicle and 2 of them left. This 'knock' was not as loud as it was made out to be. I WILL NOT be visiting this facility again. Esp since we were 438 over the warranty (mysteriously I might add) and they went ahead and used that and now we are out the money we would have gotten back for not using it at all. I will be looking into some factors that do not seem right and I don't agree with several things that happened. The customer service is pathetic in the service dept, and when you have employee's like Anna that hang up on customers (after spending thousands of their hard earned dollars at the car lot) it's just unforgivable! He may have raised his voice, but he did not swear and had zero reason to be disconnected from the line. I work in customer service where our calls are recorded and had I purposefully hung up on someone I would lose my job and fast! Any time we had called up there and asked about the car we spoke with someone different and Anna was always busy, even when it was myself that called and not my husband. This is EXACTLY how you lose business....and this is EXACTLY why you have only a 2.5 star rating for your facility.
Joey was my sales person very easy to talk to & he made the buying process easy & comfortable
Justin Goines was the best salesperson I've ever had the privilege to work with. He made my purchase smooth and effortless. I highly recommend having Justin... Goines assist you with your next vehicle purchase.