John Jones Auto Group Scottsburg

Great experience. The salesman that I worked with Gene was courteous and patient. He listened to my wants and assisted me in picking the SUV that I wanted. When I went to the lot to pick up my vehicle, the process was quick; he had everything prepared and I didn't have to wait. The staff here followed the COVID guidelines and ensured to maintain distancing while providing good customer service.

We love the truck..thanks so much for all your help. Cindy Lakins always goes that extra mile and our salesman was great!! The truck will be a great help to the business.

Easy to work with on all levels. Best customer service in repair shop. I have bought last 4 cars from John Jines in Scottsburg.

Everyone that worked with us was nice and worked hard to us the best deal for what we could afford.

Was looking for a Malibu. Was contacted by The sales manager and then Brooklyn Shaddix helped in my process. Excellent customer service and made sure I was happy with my decision.

Broke down on the road. Staff arranged town and met me at the door and called me by name... Psychic? The staff was honest and straight forward and Becky who worked the desk kept me updated, and kept me cheered up with her enthusiastic attitude. I will come back to get my Chevy Express worked on in the future.They even have computers for customers to use and charging stations for the phone. Free Coffe, and a counter to eat at, and TV in the waiting area.

Between my wife and I we have purchased 6 vehicles from John Jones Auto Group in Scottsburg. Everyone is always helpful! The Sales and Service department are always perfect! Thank you for everything!

I took my relative's car over to GM City on the advise of a cousin who bragged on the people over in Scottsburg. I'm sure glad I did. They sure do know what they are doing! My cousin's car was making a new sound and she drove it everyday to work. She told me about it more than once, so I asked around at church. Everyone had a different idea. Finally, another cousin said drive over to see the service folks at GM City in Scottsburg. I's glad I did! I need to shout out to Scott Nale who really helped me. I got out in less than an hour. While I was there, their General Manager Ryan Barker even introduced himself. I didn't want to leave. They really valued me and made sure everything was more than okay. I know where to take any car I have over to Scottsburg! Again, Worth the Drive Anytime! Thank Again, Tony in Palmyra

I had a great experience...Justin Goines helped me weigh all of my options and I found a car that fit my needs at a price that was right for me

If I could give this less than 1 star I would! First off, it started off with them only testing the battery and trying to charge us $250 for a battery that we didn't need when we had it tested 3 times at different places before that with the same type of tester. Next, an employee named Anna hung up on my husband when he disagreed with the battery issue. My husband called back and conveniently no one answered the phone. So he contacted a manager and then another person called him back. The next day, someone called and said it was the starter and we were told it would be covered under the warranty. The following Monday we were called and told there was a very loud knocking sound and that they wouldn't leave it running to do anything else and that we were suddenly over the mileage for the warranty (but was not over the mileage for it when they said the starter would be covered) and that the only reason the starter was covered was because they were 'nice ' enough to go ahead and let us have that. WE go in 10/06/2016 to find out what we would owe and we tried to start it before going in and it wouldn't start. We talked to Anna again and she came back out with 2 men and basically just sat there and did not say another word to myself nor my husband at all. When it was mentioned to these to men (I did not catch their names) that it would not start they go out there by themselves and come back in and swear up and down it started. My husband told them repeatedly it would not start for him and said, I want to hear it before we do anything else. When we both walk out there all of a sudden there were 4 guys standing there around the car. I made the remark that it did not take 4 people to start the vehicle and 2 of them left. This 'knock' was not as loud as it was made out to be. I WILL NOT be visiting this facility again. Esp since we were 438 over the warranty (mysteriously I might add) and they went ahead and used that and now we are out the money we would have gotten back for not using it at all. I will be looking into some factors that do not seem right and I don't agree with several things that happened. The customer service is pathetic in the service dept, and when you have employee's like Anna that hang up on customers (after spending thousands of their hard earned dollars at the car lot) it's just unforgivable! He may have raised his voice, but he did not swear and had zero reason to be disconnected from the line. I work in customer service where our calls are recorded and had I purposefully hung up on someone I would lose my job and fast! Any time we had called up there and asked about the car we spoke with someone different and Anna was always busy, even when it was myself that called and not my husband. This is EXACTLY how you lose business....and this is EXACTLY why you have only a 2.5 star rating for your facility.