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John Jones Auto Group Scottsburg

(71 reviews)
Visit John Jones Auto Group Scottsburg
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–5:00pm 7:30am–1:00pm
Sunday Closed Closed
New (877) 468-7840 (877) 468-7840
Used (866) 939-8279 (866) 939-8279
Service (866) 488-1582 (866) 488-1582

Reviews

(71 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of John Jones Auto Group Scottsburg from DealerRater.

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Great customer service helped me find what i wanted and

Great customer service helped me find what i wanted and let me test drive it as well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Pooh332

Your staff is Awesome! Especially Jackson Carpenter. I have never had such good service at a dealership. I have been to other dealerships and have been treated very bad. I took my vehicle in to John Jones Scottsburg and Jackson took care of everything!! You have a great employee! In fact all the people in the service department are Awesome! They need a Raise!!. I will always go to John Jones in Scottsburg to buy my vehicles and have them serviced. Their employees are Great!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Jackson Carpenter is AWESOME!

Jackson Carpenter is AWESOME!! In order to take care of a customer he goes over and above. In fact he needs a RAISE!. You want to make sure he is happy and stay with you. The best service I have ever had from a Dealership. I used to go to another dealership and had trouble every time I had our vehicles worked on. I went to John Jones Scottsburg and everyone is super nice and helpful. Like I said if you want to be treated right go to John Jones Scottsburg!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for letting us know about your experience with Jackson. We value your business and are glad everyone was nice and helpful. We sincerely appreciate your business and look forward to serving you again!

The dealer doesn't inspect their vehicles before selling,

The dealer doesn't inspect their vehicles before selling, or worse, knows and lies and sells at the marked up price anyway. Bad service with this dealership. Be careful buying any used car always, but we bought a Chevy that drove 4-5 times less than 1000 miles and there are transmission and oil issues quoting $3-4k to repair. If they aren't knowledgeable about their inventory you can't get a fair deal and your $20,000 is better spent with honest people. Stay away.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Great Experience

Fair, honest, and upfront about the used vehicle I was looking at. The buying process was quick and simple. Thank you for your help with my purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dustin at John Jones in Scottsburg, Indiana was great to

Dustin at John Jones in Scottsburg, Indiana was great to work with! Thank you very much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for your feedback and we are glad Dustin and the team were great to work with. Enjoy your new vehicle!

Great experience at John Jones in Scottsburg!

Great experience at John Jones in Scottsburg! They were very friendly. I will definitely be going back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Great experience at John Jones in Scottsburg!

Great experience at John Jones in Scottsburg! They were very friendly. I will definitely be going back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Great experience at John Jones in Scottsburg! They were very friendly. I will definitely be going back!

Went to look at and test drive a truck.

Went to look at and test drive a truck. The truck had a check engine light from the first turn of the key. The dealer was very hesitant to scan the code and tell me what it was for. The diagnostic of the check engine light was included in the negotiation process, only to be told that "we won't fix that." The truck needed a DEF heater and injectors, and would not run in cold weather. It also needed a tire balance and front end alignment, neither of which they would do. I was insultingly low balled on my trade in and decided to walk away. I had a gut feeling about this dealership from the moment the front door opened. I ended up going to a different dealer, trading my truck for $6,500 more than John Jones' offer and bought a truck 2 years newer with less mileage for $3100 less. Stopped in as a potential buyer, left with the feeling I was almost scammed. I'll go out of my way to not do business here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Ryan, We apologize that we could not come to an agreement on the truck you were interested in. If you need further assistance, please contact our Customer Service Manager at 812-883-3088 or customercare@gmcity.com. Thank you.

My daughter got a car that come to find out is only worth

My daughter got a car that come to find out is only worth 15,000 and it was sold to her for over 26,000 . Now she will be stuck in it for a very long time . All they want is the money! Didn’t care that they stuck it to a young girl trying to make her way through college that needed reliable transportation . Just down right screwed her! I would never do business with them or recommend John Jones to anyone after all we went through with them . As a matter a fact I will be contacting an attorney that sent us a letter about this exact situation on this car that saw somehow that we were taken advantage of,

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Elizabeth, We do value your business and your feedback. Thank you for taking the time to speak with our Customer Service Manager regarding the vehicle you purchased for your daughter in July 2022 We understand your situation and wish we could help lower your payment. There was full transparency on the selling price of the vehicle and the value of your trade-in. If we can help with anything further, please contact us at 812-883-3088 or customercare@Gmcity.com. Thank you.