Bob Howard Acura

Tony Gaglio was the consummate professional service advisor as always. All matters pertaining to the work scheduled and performed were clearly communicated. All work was thoroughly and expeditiously completed.

Outstanding and stellar service on my 2020 Acura MDX. Excellent customer service from the whole service department. Many thanks to Jeff Lange (service advisor) for his friendly and courteous assistance.

Took my MDX in to get it ready for a summer road trip. Tony listened to all of my concerns and did a thorough check of the transmission. Turns out I still have 15,000 to go until my transmission needs another service so I’ll get that done at the end of the summer.

In my 30 years of purchasing cars I have never had a worse experience and I don’t even have a car to show for it. It pains me to even give them 1 star but that is the only way I can leave the review. Mr. Wood will respond to this (as he does all of his negative reviews) and give the appearance that he cares and would like to rectify the situation, but let me assure you we have emailed him and left multiple voice messages for him and he does not respond. We visited the dealership on April 10, 2021 and looked at the new Acura MDX. We test drove the only one there, discussed packages and options and asked the salesman what the sticker price/ MSRP on the one we would want was. The one they had there did not have the features we wanted, so we couldn’t just look at those giant stickers they put in all of the windows of new cars. The salesman (JT) went and asked his sales manager (Amir) sticker and came back and told us MSRP on them was $65,000. We ended up leaving for a while to look at one more car that I wanted to check out before making a decision. In the end we decide on the MDX and returned to the dealership. We agreed to pay FULL MSRP because cars are hard to find right now and I wanted the specific one they had arriving soon. We had them throw on a few little extra things and got a satisfactory amount for our trade in. Everything settled, we gave them $1000 to hold our car for us when it arrived and we left. Fast forward to a few hours later...I was on the Acura website admiring what I thought I had just bought and noticed they blatantly lied about the sticker price of the car. MSRP is actually $62,175. When we questioned them, they claimed that all of the dealers are marking them up this high because they are in high demand. I have contacted dealers in Oklahoma, Texas and Kansas and asked their price and not one of them has lied about MSRP. When confronted again JT told us that he mentioned the mark up several times that day and we were aware of it. I am an intelligent person as is my husband and I assure you we both have great hearing....this was never mentioned. In hindsight I should have taken 2 seconds to look it up but it was the one thing I didn’t think they would lie about because they are actually stuck to the window when you buy a new car. At this point I still need to buy a car and we have been trying for 3 days to get our $1000 back, so we can move on to a dealer that treats people better. We can’t get one person to return our phone call and haven’t even been able to get a human voice on the phone in 2 days. So if you are in the market for a new car, run don’t walk to anywhere but this dealership!

In my 30 years of purchasing cars I have never had a worse experience and I don’t even have a car to show for it. It pains me to even give them 1 star but that is the only way I can leave the review. Mr. Wood will respond to this (as he does all of his negative reviews) and give the appearance that he cares and would like to rectify the situation, but let me assure you we have emailed him and left multiple voice messages for him and he does not respond. We visited the dealership on April 10, 2021 and looked at the new Acura MDX. We test drove the only one there, discussed packages and options and asked the salesman what the sticker price/ MSRP on the one we would want was. The one they had there did not have the features we wanted, so we couldn’t just look at those giant stickers they put in all of the windows of new cars. The salesman (JT) went and asked his sales manager (Amir) sticker and came back and told us MSRP on them was $65,000. We ended up leaving for a while to look at one more car that I wanted to check out before making a decision. In the end we decide on the MDX and returned to the dealership. We agreed to pay FULL MSRP because cars are hard to find right now and I wanted the specific one they had arriving soon. We had them throw on a few little extra things and got a satisfactory amount for our trade in. Everything settled, we gave them $1000 to hold our car for us when it arrived and we left. Fast forward to a few hours later...I was on the Acura website admiring what I thought I had just bought and noticed they blatantly lied about the sticker price of the car. MSRP is actually $62,175. When we questioned them, they claimed that all of the dealers are marking them up this high because they are in high demand. I have contacted dealers in Oklahoma, Texas and Kansas and asked their price and not one of them has lied about MSRP. When confronted again JT told us that he mentioned the mark up several times that day and we were aware of it. I am an intelligent person as is my husband and I assure you we both have great hearing....this was never mentioned. In hindsight I should have taken 2 seconds to look it up but it was the one thing I didn’t think they would lie about because they are actually stuck to the window when you buy a new car. At this point I still need to buy a car and we have been trying for 3 days to get our $1000 back, so we can move on to a dealer that treats people better. We can’t get one person to return our phone call and haven’t even been able to get a human voice on the phone in 2 days. So if you are in the market for a new car, run don’t walk to anywhere but this dealership!

We recently purchased a new Acura RDX from Bob Howard Acura. Amir and Joni were fantastic. I highly recommend them. The entire process was seamless.

Very disappointed on this last purchase a few things that were not honest. Like knowing two key fobs were a criteria for me then at the last minute after the purchase giving me only one key. Also the advertising price on the car was jacked up two thousand dollars to me

Joni is great. She showed me exactly what I wanted and doesn’t push. I would come back to her for a car. The service department also introduced themselves and offered their assistance. It was a great buying experience.

Fast and courteous service. I will return for next service. Tony provided top quality assistance and was very thorough. Offered advice on other service items coming due.

Roni at bow Howard Acura found me exactly what I wanted and I was financed and out within 2.5 hours with a payment that was in my budget and interest rate that surpasses others! She is your go to gal! Also the new 2021 Acura TLX Aspec is the car to get!!!!!