Lexus of Tulsa

Smooth encounter dealing with negotiations over the phone. Car shipped and arrived as described. Joe Odom sales rep - excellent communications. Paperwork was seamless. car was prepped and gased up before shipping

I recently purchased the newest model, 2015 NX200t. I love it! It's the perfect sized SUV. There's room to haul anything I need, and my elderly parents can get in and out with ease. A special thank you to General Sales Manager Todd Morrison. You have been with me from the beginning and have taken care of me over the past years with previous purchases and I appreciate you, and the professionalism and courtesy your dealership continues to show me. Thank you Joe Odom my Sales Consultant for listening to my auto needs and wants and finding that perfect vehicle, not one item was missing from my list when the car arrived. Perfect color, perfect car, perfect price. Thank you also to Lexus Delivery Specialist Ryan Prickett for your wonderful tutorial on all the incredible features and making them not so overwhelming. I have visited other dealerships, but there truly is no comparison to Lexus of Tulsa. Thank you guys. Renee' M

On Saturday, May 1, I arrived at the dealership for a 2:00 p.m. oil change appointment on my wife's RX350. The service writer told me it would be an hour. At 3:45 p.m., I asked where my car was. The service writer told me that he went to lunch and asked another employee to take care of me, but that employee must have forgot me. He had difficulty finding the car, and then told me it was being washed. I expressly told the service writer that I didn't want the car washed, as it had just been washed and detailed the day before. I heard him tell the service department via phone not to wash the car, but they went ahead and washed it anyway, and they left water marks all over the black finish. Getting into the vehicle, I noticed that the previously spotless driver's side floor mat was dirty and stained. Service department employees apparently didn't cover the mat. I brought it to the attention of the service writer, who offered to clean it, but it was already 4:10 p.m., and I was already late picking my wife up. Lexus of Toyota physical plant is a stunning dealership, but the service experience was far from what one would expect from a Lexus dealer. .

Antonio Rodriguez introduced us to the HYbrid Lexus and sold it to us with professionalism and knowledge. He listened and as requested, directed the conversation to me. After purchase, Stacy Smith gave us an excellent tutorial on the car. It was the best car purchasing experience we jave ed ever had.

Almost immediate reply of requested information. All required information was taken for future reference and availability for new car reference.

This dealership has skilled people working with the public. When you entered the building they all looked you straight in the eye and greeted you with a smile and a kind word. The salesman was well trained and after a reasonable time of establishing a rapport sought what we were looking for in a car. Once he had qualified us, he showed the products that met our needs. He was careful to point out the benefits of the features of the car. There was no pressure from the salesman at any time during the process. We countered his offer of a closing price and told him what we were willing to pay for the trade of our car. We had an agreement within 10 minutes. The surprise came when we were escorted to a delivery center and a young lady familiarized my wife and me with the features of the car and reviewed every system. This included more than 45 minutes of indoctrination. That was a first for me in buying cars for 47 years. The lady left her card with email and telephone for follow-up in case we had questions. She called three days later to ascertain if we had any questions or concerns. Subsequently we followed with an email on a system we did not understand and she returned our email with her solution within 2 hours. The salesman has followed up twice since we left the dealership to ensure that all is working as we expected and that we were satisfied. Needless to say, we are. The facilities of this dealer are immaculate. You could eat off the showroom floor! They well represent Lexus and the quality that we have come to expect. This is our third purchase of a Lexus and the second one from this dealer. They know how to earn and keep a customer for life! We drove 185 miles to reach this dealer when there is a Lexus dealer 45 miles from our home. The difference is like night and day!

This was by far my best car buying experience ever! The crew at Lexus of Tulsa was exemplary and my sales consultant Joe Odom, as well as his teammate Dean were amazing! They went above and beyond to not only meet our needs but the managers Todd Morrison and Matt Rogers really came through for us to make us feel comfortable with our purchase and within our budget! The delivery process was unbelievable! Jake explained all the high-tech features thoroughly and my wife and I couldn't be happier! They absolutely earned a satisfied customer for life! Thank you Lexus of Tulsa, you really raise the bar and do business the way clients want to.

I drove from Kansas City to Tulsa to purchase a car from them, and they were wonderful from start to finish. Not at all "salesy" but rather helpful, friendly, and easy-going staff helped me with my car. They even took care of a minor repair of an issue that came up during the test drive. The facility is beautiful, with a gym to boot. Thanks!

I looked at a used Honda here and was truly impressed by their salesman, JR. He was thoughtful, kind, listened well to my needs and afforded me every accommodation while I shopped. Although I did not purchase the car, he was outstanding, and I have a very good experience overall.

My wife and I went to the dealership to look at a RX 350 and compare it to a Mercedes. When we arrived we were not swormed by a herd of sales people wanting to get to us before the others. We were casually greeted by a wonderful salesman by the name of Ken Proctor. The first thing ken did after asking how he my help us was to give us a grand tour of this very Iimpressive facilitie. At this point I had told my wife even before we looked at the car, we were going to buy our next car here. After the test drive and while waiting for a trade in appraisal I laid my eyes on a beautiful ES350. This was so much so the best car buying experience we have ever had we bought two cars that day. I have every expectation that these will not be the last cars we purchase from Lexus of Tulsa. Thank you Lexus of Tulsa and Thank you Ken Proctor for being so knowledgeable about your products.