Randall Reed's Prestige Ford

The sales person was attentive through the process of the application. Showing pictures of the car I was able to get in. Asking for pictures of mine that I would be trading in All is good. Our last bing confirming what the max is, I could pay a month. I got a "got it, when can you come in?" . I go in. I sit there for 30 minutes. Comes to me, brings me a sheet of paper that is two hundred dollars more a month , then what I said my max was. Try to wheel and deal me for an hour and a half like my budget was going to magically change and I left with no car and they were left with no sell. The truth is, even if I could have come up with the extra two hundred dollars a month.I would not have given it to them. I made it obvious in the beginning that I don't make my time wasted, and that is exactly what happened.

Josh the manager is horrible. We were leaving to go to lunch and look at other cars before deciding on a car we really didn't want.He chased us out to our car insisted we take the used car they wanted to sell to lunch, we did.My husband was in desperate need of a new car and decided to get it. Josh promised us the moon,said he would definitely replace the whole windshield which has a large chip right in the line of the driver's vision, he did not say REPAIR he said REPLACE , I asked twice!! He said he never said that. Way overcharged for an extra key fob to go with the car. They are crocodiles just waiting to devour you as you drive up. Stay away as they do not live up to their word. Just keep driving right by, don't stop. I promise you'll regret it if you do.

This has to be the worst dealer ship in the USA. I've only returned here because I thought I was returning for a warranty issue with the dealership. I own a 2018 Ford Transit. The AC went out and was repaired by Planet Reed and 11 months later it was out again and I felt I had to go back to them. It went out 9 months later and again I felt the part was under warranty and I had to return to this place and again the AC went out for a 3rd time withing a year and again I was back at Planet Reed. They had really messed up a lot and it's too much to even write. This is the ultimate mess up here and no one is left paying but me. Here is the latest mess up. My 2018 Ford van broke down 10/29 while I was traveling. I was almost to Austin TX and I had the van towed to Plant Ford in Dallas. The service manager called me and was diagnosed with motor failure. I told them I had an extended warranty. I later received a call that I was advised I was out of warranty. I was provided me a receipt that my van had 125,376 miles. (376 miles out of warranty) and estimated almost 11k to repair. I had the van towed to a different shop on Nov 4th that said they could possible do it for 8k. After being delayed for too long I had the van towed to Rockwall Ford Nov 20th. Rockwall Ford and advised me since I have a 96 loyalty score with Ford to reach out to Ford's Corporate office to request financial assistance. This was the first time I knew of or had heard that Ford's corporate office even had such a plan. It took until Dec 16 for Ford to agree to pay something and until Jan 4th for Ford to say they would pay 60 %. That left me paying almost 4k. Now I got on the phone to ask Ford for a complimentary additional extended warranty on the whole van since I've had so many problems. I've had the air conditioner replaced 3 times. The first time was 9 months after purchase. My husband over heard me say the van had 125, 376 miles on it. He corrected me that the van only has 123,583 miles at that time. I told him he must have mad a mistake. He pulled up a photo he had taken on his drive home from picking up the van. This would mean I was under warranty this whole 77 days without my van. I own a business and had to turn down a lot of business due to not having my van. I've lost a documented over 27k in revenue, I paid Planet Ford $170 diagnostic, I paid $3800 out of pocket and I spent 2k on a rental car. None of this would have ever been an issue had Planet Ford not told my warranty company the wrong mileage. I believe Planet Ford acted in bad faith because they can get more money from me that from a warranty company. I deserve to be compensated. I reached out to Planet Ford and was only told to contact their attorney. Planet Ford never even said I'm sorry". I have a 11 minute conversation recorded between me and the service manager, i'll call him A.S. where he told me they're not willing to do NOTHING. The company's attorney did phone me around the end of January and said the was going to get PF to at least file with my warranty company and I never heard from him again. As of today April 5th I'm still on the losing end. I filed a complaint with the BBB and Planet Ford lied and said I REFUSED financial assistance through his company. You have to know a lie when you hear one. Why on earth would I refuse financial assistance on a 11k bill. PF never even offer to give me my diagnostics fee back. This is the worst company ever and I hope someone read this til the end.

Greg Lusk and the crew were very professional at handling all aspect of me receiving my SUV.

I’m not happy at all. No solution was presented to fix my the problem.

BEST. DEALERSHIP. HANDS DOWN! My husband and I worked with Mr.Ritmo and Mr.Lusk and we had the best experience ever. We got to walk the lot, ask all the questions and we never once felt pressured to buy anything. The purchase process was easy and actually fun as the finance department is extremely friendly as well. We highly recommend Planet Ford 635!

The service writer Trever Thomas and the service people that serviced on my truck did a great job and very professional

TANNER was awesome, got me in and out of service quickly. THANKS!

My last service appointment was horrible. I told the service desk where my lug nut key was so the mechanic had no reason to go through my consoles. Stuff I had in there ended up on the floor. After my oil was changed I had oil residue all over my steering wheel and oil finger prints on my silver hood. I have pictures to prove it. This was/is UNACCEPTABLE.

Good service and really professional people really recommend this dealer to friends