David McDavid Lincoln Frisco

I feel pampered every time I visited this dealership.

David Wallace was so kind to come to Collin Creek Mall and jump my car and follow me back to the Dealership. It was 6:30 so service was closed. There is nothing worse than coming out to your car and its dead! So I can say a bad thing started off so much easier because he was so nice to come rescue me. He set me up with a car to drive home and Monday morning I called service to get the process started. My usual guy, Ed, was off and Richard did a great job getting me back in my car by the end of the day.

This was my second experience using the service department, and it was as pleasant as the first. I like the e-mail contact; it gives me all the facts in a manner that I can think about/digest/prioritize what needs to be done. Service Manager Richard A. responded to my requests for changes to the service order quickly and with a great sense of humor. I am pleased to discover that my good experience there the first time was not a fluke, but the norm!

Very helpful compared to another Ford dealership I have been working with in the past. Should have come here to have my car worked on. My mistake.

Steve, my service advisor is excellent, I trust him and he is one of the reasons I come back to David McDavid.

I have my second Navigator from McDavid and I use Steve Kulas, whom I have known from years ago and he is the best. I always get the wonderful service and could not be happier with everything.

The salesman that sold me my Burgundy, 2016 MKC, I feel was a good salesman, after an experience with one of the Ford dealership, disappointed, I was on my way home and he (Brian) called and asked me to come out to McDavid, that he could get me a car, I tried to play hardball, but so did he, I went out there and the experience working with him was a great one. Everything he promised, he did. Then when I talked to him the next day, he surprised me even more....he kept my car note close to what I wanted to pay. I am so glad that I came to McDavid Lincoln and Brian Pennala served me the customer. He made sure that I got my license plates and my sticker. When I came to pick them up everyone was so nice, they put my plates and my sticker on the car...and then I got my car washed. Good experience!!

Service was great. Time as promised. Price as quoted. Price was, however, a bit steep for the work done. Service advisor and mechanic first class!

Type of vehicle purchase was the 2016 Lincoln MKC. Everyone was courteous, professional and very helpful.

Service was good. Completed in a reasonable amount of time. Very nice and comfortable customer lounge.