Reviews
minor door repair
Probably was resolved quickly and efficiently. Great job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! Feel free to stop by if you need any assistance in the future!
Great service
Everything was preformed in a timely and professional manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience, Richard. David McDavid Plano Lincoln has some of the best service technicians around and I take a lot of pride in their work. We appreciate your business and we are here to answer any questions or concerns you may have. Will Palasota, General Manager
owner
Staff was very polite, knowledgeable and helpful. The vehicle was serviced, washed and ready to go as promised.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steve Trepkus
MKC. Service was great. Staff, especially Robbie,was outstanding.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2015 MKZ
Our service advisor, Ed Gusa, did a great job of getting the car taken care of quickly and without fuss. The mechanic did a fine job as well. Even the gentleman who washed the car was very conscientious and showed me where the cleaning rack damaged the David McDavid license plate holder. He took the time to get a screw to secure the license plate holder before he would let me take the car.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joseph, thank you for your feedback. I am delighted to hear that Ed and our service department took good care of you at David McDavid Plano Lincoln. We value you as a customer and look forward to seeing you again. Will Palasota, General Manager
Great service. Friendly staff.
Richard is always professional, courteous, and thorough. Great service advisor.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gary, I appreciate your positive feedback and I am glad that Richard provided professional and thorough customer service to you. Come in and see us again soon. Will Palasota, General Manager
Always a good experience!
As always it was a pleasant experience! Ed met me at my car, took care of what needed to be done and it was ready when promised. It is so nice to have a waiting area that is clean, comfortable and stocked with goodies. Thanks for the great service experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad you chose our dealership, Carmen. Thanks again for the positive feedback!
Mister
Courteous and efficient service I appreciate the comfortable waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thank you for taking a moment to send positive feedback to us. I am happy to hear that you received courteous and efficient service at David McDavid Plano Lincoln. We appreciate your business and look forward to seeing you soon. Will Palasota, General Manager
Car Service
Richard Ancheta has been very helpful every time I have contacted him. He always has my car waiting on me upon my arrival.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jane, thank you for taking the time to send us your feedback. I am happy to hear that Richard was helpful to you. We appreciate your business and look forward to working with you again. Will Palasota, General Manager
Service on my 2016 MKX
Ed Gusa in the service department did an excellent job of making me aware of the issues with my vehicle and making sure everything was taken care of.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Donald, for the glowing review! We always strive to provide personable and excellent customer service. Thank you again for your business!