Reviews
Excellent service and polite salesmen.
MKX Reserve. The service people were very informative. They were very polite and worked to get me what I wanted. The wait time for closing was short. They have followed up and done an excellent job answering my questions. It was a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service representative - Richard Ancheta.
Richard Ancheta is an excellent service representative. He is always ready for my appointment and processes my car quickly. I work in the business center which means I can go during business hours.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
A great job as always
Went in for routine maintenance/oil change and everything was handled quickly and courteously. Ed is my service advisor and is someone I trust and count on for the best advice on keeping by MKZ hybrid in top condition.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Peter, thank you for your positive feedback. I am happy to hear that Ed is someone you trust and that he takes good care of you when visiting David McDavid Plano Lincoln. We appreciate your business and look forward to seeing you again soon. Will Palasota, GM
Great Customer Service
Was time to get the car serviced, my experience was one of excellent customer service, professional and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sheila, thank you for submitting your positive review of David McDavid Plano Lincoln. I am glad that you had an excellent customer service experience at our dealership. We strive to provide top notch service to our current and prospective customers. Be sure to come in and see us again soon. Will Palasota, GM
Great service and facility
My service provider was very professional and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Miya, thank you for your positive review of David McDavid Plano Lincoln. I am happy to hear that our team provided professional and courteous service. We appreciate your business and look forward to seeing you soon. Will Palasota, General Manager
Excellent Service
Richard was at his usual excellence. Leo , the driver is a jewel.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Very good. I do not have 50 characters. That is too many. This survey is always different cult for me. I like be the service departm not but do not like this survey.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Friendly and Clean
Lincoln MKZ ...I brought it in for the service required. They were great, timely and very professional!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
16 years of service, My Mercury is over 200,000mi.
They keep me running. My 2000 Mercury is running strong after 205,000 miles and almost 16 years of service right here. I can not imagine letting anyone else touch my vehicle. Richard is always on top of things. He not only gets my vehicle in and taken care of, he looks ahead and gives me a heads up on what to watch for and take care of next. Eli (my mechanic) is always available if I ask to get a second opinion. I plan on keeping this car a bit longer, but it is a team like this that has me looking to buy my next vehicle at this dealership. Eli also answers my questions about new vehicles from his point of view.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ronald, thank you for providing positive feedback for David McDavid Plano Lincoln. We appreciate your continued business and look forward to working with you. I am glad to hear that Eli and Richard have been taking good care of you. When you are ready to buy another vehicle, we will be waiting. See you soon! Will Palasota, General Manager
Title to what??????
I depend on Richard Ancheta's expertise in caring for my car. As an 86 year old widow I need the help of an expert to keep everything in tip top condition. (He is the reason I bought my present car - my second Lincoln, a MKZ-h.) Richard value-shopped for me in the purchase of new tires. He also handled the re-call notice for the trunk lock. He had a "loaner" ready for me. All was handled smoothly with no inconvenience. I value my relationship with David McDavid and appreciate Richard Ancheta.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind recommendation, Paula. We always want our customers to feel the way you felt when leaving our location! Our service team is glad that they were able to take care of your car, and hope you'll keep us in mind for your future service needs!