Reviews
Mr. Samuel Jenkins
great customer reps to assist your every need,really surprised when service writter gave me more service than I expected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Mr. and Mrs. Jenkins for such a great review of the service department at David McDavid's Plano Lincoln. I'm happy to hear that our service department exceeded your expectations. If you ever have any questions, feel free to let me know. Will Palasota, General Manager
Service Center is excellent
Service and staff were excellent. Vehicle was ready as promised and my vehicle was washed and ready to go.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Mr. Nicol. Thanks for your review of David McDavid's Plano Lincoln. I am happy to hear that you had a great experience in our service department. Let me know if you have any questions in the future. Will Palasota, General Manager
joseph aquatero
2011 mercury grand marquis ls car was repaired in a timely manner and returned clean
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Mr. Aquatero. I am glad to hear you were pleased with the level of service you received from David McDavid's Plano Lincoln. If you have any questions, please let me know. Will Palasota, General Manager
Vehicle Maintenance on Customer's Grand Marquis
Richard Ancheta and staff did a good job on servicing my Grand Marquis. I appreciate the friendly service.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Robert. Thanks for taking the time to review David McDavid's Plano Lincoln. Our goal is to provide fast and friendly service to all our customers. If you have any questions or need anything in the future, please let me know. Will Palasota, General Manager
Great buying experience
I wasn't in a hurry to buy a car,however, since I was giving my car away the first of October, I knew I should start getting serious about purchasing one. My grandson and his wife had bought a vehicle from your dealership and were very satisfied with their purchase. I test drove a Lexus and I thought that might be the car I would purchase. My grandson insisted I at least try a Lincoln. I drove a MK3 and really felt like this was the vehicle for me. The salesman John, really was patient with me and explained all the features. I thought why pay Lexus prices when this is everything that a Lexus has plus I liked the interior a lot better! I'm very happy with my Lincoln and would recommend it to anyone who is looking for a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Carol. Thank you for your great review of David McDavid's Plano Lincoln. I'm glad John was able to help you decide on the MK3. If you have any questions in the future, please do not hesitate to let me know. Will Palasota, General Manager
Great Service
All good as usual in servicing my 2008 Lincoln Navigator.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Glenn. Thanks for your review of David McDavid's Plano Lincoln. If you have any questions, please let me know. Will Palasota, General Manager
Ernie Haynes
Very good, I can think of nothing that could have been better
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Ernest and thank you for taking the time to review David McDavid's Plano Lincoln. If you ever have any questions, please don't hesitate to let me know. Will Parasota, General Manager
They take care of their customer with A+ service
Service is consistent and I'm treated very well by all who work there. Facilities are A+, making waiting time no problem because there is plenty of amenities to keep me happy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi and thank you for your great review of David McDavid's Plano Lincoln. We aim to provide thorough and consistent service to all our customers. If you have any questions, please let me know. Will Parasota, General Manager
Great overall experience!
Susan was extremely helpful and knowledgeable. She knew what I was looking for in a vehicle. I will definitely return when the time comes to do more business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Maria. Thanks for your great review of David McDavid's Plano Lincoln. I'm happy that Susan was able to help you find the vehicle you were looking for. If you have any questions, let me know. Will Palasota, General Manager
Excellent Customer Service!
When I pulled up to the service department I was greeted by a courteous staff member that did not just point me in the right direction but walked me to my service agent Richard. Richard was very professional, friendly and helpful. He made sure I understood the service that would be performed on my vehicle and escorted me to the loaner vehicle provided. When I returned for my vehicle, Richard was assisting another customer so I waited outside. A staff member approached me making sure I had been helped and also offered to escort me inside to wait as the temperature outside was 100 degrees. Once Richard had finished with his other customer he once again explained all services and paperwork I was to receive. He escorted me to my freshly washed and vacuumed vehicle. I would rate the whole experience as excellent customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Joanne. Thank you for sharing your excellent experience at David McDavid's Plano Lincoln. I'm happy to hear that your received such outstanding customer service from Richard and our service department. Please let me know if you have any questions in the future. Will Palasota, General Manager