Reviews
MKZ Repair - Saturday, 7/25/2015
2015 MKZ Flat Tire. Service Dept showed me the damage to interior edge of tire - requiring replacement. Service was prompt for a Saturday.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Dorian. Thank you for taking the time to review David McDavid's Plano Lincoln. I'm glad that you found our service prompt for a Saturday. Our goal is to provide fast and friendly service. Your comment shows that we are doing just that. If you have any questions or need anything in the future, please do not hesitate to let me know. Will Palasota, General Manager
Service call on MKX
Richard is a great service advisor. Everything got done as promised and I got back a clean car. The customer lounge is comfortable and well stocked with snacks and drinks. Will certainly do business here in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Carol! Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that Richard provided a great experience and took care of you and your car. If you have any questions or concerns, please let us know. We look forward to your business in the future. Will Palasota, General Manager.
Customer
2015 Lincoln MKC. Service was excellent. Ed, my service advisor is always helpful and very courtesy. You also have a great customer lounge. What more could you ask for!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jimmy and thank you for taking the time to review David McDavid's Plano Lincoln. I'm glad to hear that Ed took such good care of you and your MKC. I'm also glad to hear that you enjoyed our lounge. We aim to make your entire experience with us as comfortable and convenient as possible. If you have any questions or need anything in the future, please do not hesitate to let me know. Will Palasota, General Manager
Stephen Trepkus
polite, courteous service. It was on time and extremely simple. Waiting area was nice and comfortable. Excellent experience. Robbie did a great job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Stephen, Thank you for taking the time to review David McDavid's Plano Lincoln. I'm glad to hear Robbie took excellent care of you. If you have any questions or need anything in the future, please do not hesitate to let me know. Will Palasota, General Manager
Great service
I have bought many cars in my life and I have never been treated as well as I am when i come into the Plano TX David McDavid Lincoln dealership. Richard in service is Awsome. Also I come in every now and then to get my car washed and always get perfect service. If my ex wife treated me half as well I wouldnt have divorced her lol. They always make me feel special and a valued customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
George, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that Richard made this an excellent experience and made you feel like a valued customer. Also, check out our social media pages and website for contests, events, specials and other info! We look forward to seeing you again soon! Will Palasota General Manager
Great Service
Came in for an oil change and recall notice. Great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Karen, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that our team made this an excellent experience. If you have any questions or concerns, let us know. Also, check out our social media pages and website for contests, events, specials and other info! We look forward to seeing you again soon! Will Palasota General Manager
Service
Lincoln MKZ, Service Excellent, Staff Helpful, Richard Ancheta-The Best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Martin, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that our team made this an excellent experience. If you have any questions or concerns, let us know. Also, check out our social media pages and website for contests, events, specials and other info! We look forward to seeing you again soon! Will Palasota General Manager
Lincoln MKS
The sales and finance team did a great job of getting the vehicle I wanted and financing it appropriately.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gregory, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that our team made this an excellent experience. If you have any questions or concerns, let us know. Also, check out our social media pages and website for contests, events, specials and other info! We look forward to seeing you again soon! Will Palasota General Manager
Customer
Susan Naajar is the best! I trust her for giving me an awesome deal and taking my interest to heart. She and Richard in service is why I wanted to come back to David McDavid as they always treat me well
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bonnie, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that our team made this an excellent experience. If you have any questions or concerns, let us know. Also, check out our social media pages and website for contests, events, specials and other info! We look forward to seeing you again soon! Will Palasota General Manager
Buyer
Susan is the best sales rep ever! She was professional and courteous, and very knowledgeable and trustworthy. Great car buying experience! By the way, i absolutely adore my mkZ!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ignatius, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that our team made this an excellent experience. If you have any questions or concerns, let us know. Also, check out our social media pages and website for contests, events, specials and other info! We look forward to seeing you again soon! Will Palasota General Manager