Reviews
Great service
Whenever I bring my MKZ in for service every person I deal with always is very professional and I feel safe that all work performed is the best.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Martin, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that our team provides you an excellent experience when you visit us and takes good care of your MKZ. It lets me know that we are doing things right and we have earned your trust. If you have any questions or concerns, let us know. We look forward to working with you again! Will Palasota General Manager
Lincoln MKS Service
The vehicle is a Lincoln MKS. The service and repairs were performed in a timely and excellent manner. Richard, Service Advisor was knowledgeable, considerate, and helpful. This is the best place in the DFW area I have found so far to have your car serviced and repaired.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carolyn, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that our team provided you an excellent experience and took great care of your MKS. If you have any questions or concerns prior to your next visit, let us know. We look forward to working with you soon! Will Palasota General Manager
Navigator Maintenance
Apppointment on time as scheduled. Maintenance explained and Ed Gusa is the best!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carol, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that Ed and our team provides you an excellent experience when you visit us and takes good care of your Navigator. It lets me know that we are doing things right and we have earned your trust. If you have any questions or concerns, let us know. We look forward to working with you again! Will Palasota General Manager
Delay while car was repaired is my only concern
The upgraded facility was MOST ENJOYABLE DURING THE WAIT ... THE PEOPLE WERE KIND AND CONSIDERATE ...
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joan, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that our team provided you an excellent experience and that you enjoyed the new waiting area. It lets me know that we are doing things right and we have earned your trust. If you have any questions or concerns, let us know. We look forward to working with you again! Will Palasota General Manager
None available
Excellent service by Richard Ancheta. Staff was very helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Louis, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that Richard and our team provided you an excellent experience during your visit and took good care of your vehicle. It lets me know that we are doing things right and we have earned your trust. If you have any questions or concerns, let us know. We look forward to working with you again! Will Palasota General Manager
Oil change, and transmission fluid change.
The service was great. They did everything we wanted, in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patsy, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that our team provided you an excellent experience during your visit and took good care of your vehicle. It lets me know that we are doing things right and we have earned your trust. If you have any questions or concerns, let us know. We look forward to working with you again! Will Palasota General Manager
Service review
The gentleman who took the car for detailing was excellent. He was very friendly and helpful. Excellent employee and very eager to assist the customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lavora, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that our team provided you an excellent experience during your visit and took good care of your vehicle. It lets me know that we are doing things right and we have earned your trust. If you have any questions or concerns, let us know. We look forward to working with you again! Will Palasota General Manager
Great service
Great experience. Service done on time and Richard advised me on future service without pressuring me to have it done NOW! I did not have a positive experience in the past which is why I had not been to McDavid for over a year for service. I'm glad I gave your service department a second chance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rhonda, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that Richard and our team provided you an excellent experience during your visit and took good care of your vehicle. It lets me know that we are doing things right and we have earned your trust. If you have any questions or concerns, let us know. We look forward to working with you again! Will Palasota General Manager
Great Service!
Great Service! Even washed the inside of windows, I think the service guy took pitty on my filthy windows.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Johnathan, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that our team provided you an excellent experience during your visit and took good care of your vehicle. It lets me know that we are doing things right and we have earned your trust. If you have any questions or concerns, let us know. We look forward to working with you again! Will Palasota General Manager
Recent Service Visit (1/26/15)
Service department is superb. Have an excellent service advisor and technician. Hate the way the dealership sales department has changed. Probably will never buy another car from McDavid but if we ever own another Ford product would want it serviced there. I believe the service department could be better supported by a more comprehensive, effective tire management program. Certainly not service advisor or technicians fault if inadequate amounts of the proper tires are not maintained each and every day. Having the wrong tires in stock (erroneous speed ratings) for a Lincoln MKZ seems rather unproductive.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bart, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear you enjoy our service department and we do appreciate the comments to improve. We want to provide a top-notch experience to everyone who visits us and we take everything into consideration to make your suggestions a reality. If you have any questions or concerns, let us know. We look forward to working with you again! Will Palasota General Manager