Reviews
Great service and product knowledge.
Really appreciate Ed Gusa's guidance whenever I come in for service. He makes owning the Navigator easy! (For sales - it's Brian Penala) All in all a great team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lawrence, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that Ed, Brian and our team provide you an excellent experience whenever you visit us. I hope you are enjoying your Navigator and I am glad they make owning it easy. If you have any questions or concerns, let us know. We look forward to working with you soon! Will Palasota General Manager
A 1 Service
Very good sales person Susan Najjar Also Richard Ancheta very helpful as service manager
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Milton, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that our team provided you an excellent experience. If you have any questions or concerns prior to your next visit, let us know. We look forward to working with you soon! Will Palasota General Manager
Continued Excellence
Continued excellent customer service and mechanical services with the best attitude of any dealership in the Metroplex.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Harvey, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that our team provided you an excellent experience. If you have any questions or concerns prior to your next visit, let us know. We look forward to working with you soon! Will Palasota General Manager
Navigator
Everyone was very helpful and friendly. They went out of their way to make me feel important and comfortable. My sales person Ray Norton made my buying experience a delight.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Clark, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that Ray our team provided you an excellent experience. I hope you are enjoying your new Lincoln. If you have any questions or concerns prior to your first scheduled service appointment, let us know. We look forward to working with you soon! Will Palasota General Manager
Good service
Very good customer service. I take my Navigator in regularly for service and have always had a good experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sam, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that our team provided you an excellent experience and takes good care of your Navigator. If you have any questions or concerns prior to your next visit, let us know. We look forward to working with you soon! Will Palasota General Manager
Luxury Service!
Both Ed and Steve provided excellent service. From dropping the vehicle off, to picking it up the service was a 10! New service facility is amazing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Barry, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that our team provided you an excellent experience. If you have any questions or concerns prior to your next visit, let us know. We look forward to working with you soon! Will Palasota General Manager
Oil change
My Lincoln navigator was taken in for oil change. It was very easy and quick. They did and great job and my car was cleaned immaculately!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kirk, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that our team provided you an excellent experience and took good care of your Navigator. If you have any questions or concerns prior to your next visit, let us know. We look forward to working with you soon! Will Palasota General Manager
Steve is the best!
The service was great and this is normally the case when I bring one of our cars in for service. Steve always takes good care of us and our vehicles. He is the main reason that I use your service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that Steve our team provided you an excellent experience and takes great care of you each time you visit. It lets me know that we are doing things right. If you have any questions or concerns prior to your next visit, let us know. We look forward to working with you soon! Will Palasota General Manager
Great speedy service
Ed was very helpful when I purchased my new set of tires. I was back on the road in a little over two hours as promised. Great service!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kathleen, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that our team provided you an excellent experience. If you have any questions or concerns prior to your next visit, let us know. We look forward to working with you soon! Will Palasota General Manager
Saved me from a ticket
I went in to get an indicator on my dash board to turn off. While discussing it, Richard noticed my inspection sticker expired in October! So they did the inspection and all is well. Took a little longer than expected, but the waiting area is comfortable and has wi-fi.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that Richard and our team provided you an excellent experience. I'm glad our team shows this type of attention to detail and it lets me know that we are doing things right. If you have any questions or concerns prior to your next visit, let us know. We look forward to working with you soon! Will Palasota General Manager