Reviews
My experience
5 star service, Richard is my contact person and he always takes good care of me and my navigator
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your review! Happy motoring!
80,000 mkx car service
Received very good service for my MKX 80,000 mile check up, Thank You.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ted, we are very happy to have provided you with such a positive experience! Thank you so much for choosing David McDavid's Plano Lincoln as your first choice for service!
Gary .
I have purchased 2 cars from David McDavid Lincoln. The second car I bought here was because of the outstanding service I receive from Ed Gusa, my Service Advisor. The sales folks sold me the first Lincoln, the Service department sold me on the second Lincoln.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gary, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Routine service
I was pleased when I arrived and had a ride to church. My car was ready and washed when I returned.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Janet Stauch, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
LINCOLN REVIEW
Excellent, Richard is always so helpful . He gets the job done every time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your satisfaction means a lot to us, and we truly appreciate you choosing David McDavid's Plano Lincoln for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
In last 13 years I have purchased 5 cars from Susan. She...
In last 13 years I have purchased 5 cars from Susan. She knows my likes and always picks out the perfect vehicles for me. I told her to lose my number. lol Dano
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Dano! We hope to be of service to you again!
Lincoln MKZ
McDavid Lincoln has excellent service and always treat me right.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you again for taking the time to let us know how we did!
A Great Buying Experience
I have bought many cars in my lifetime and never had a buying experience as pleasant as this one. We went to David McDavid to look, with no intention of buying a car because we thought Lincolns would be out of our price range. We told our sales person, Susan Najjar that we were just looking and would probably not be buying a Lincoln. Susan took the time to listen to what we were looking for and showed us a Lincoln MKC that was comparable to other cross overs we had been looking at. She was not pushy, but showed us the features this car offered and after driving it we saw a big difference in the Lincoln and some non luxury brands. Susan never criticized other cars, she only told us what her car had in it. She was able to put some numbers together that were comparable to other cars we had looked at and the finance department was also a pleasure. We love our MKC and recommend it, David McDavid and Susan Najjar to anyone who is the market for a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cynthia Bredow, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Purchased car
I would never recommend this dealership to anyone. The communication was horrible the finance people were horrible and messed everything up. The manager dealing with seemed to be annoyed by me asking for them to do their jobs
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Meagan, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (972) 964-5000 and we will do our best to make this better. We hope to hear from you soon.
2018 Navigator Select
Friendly pre-owned staff and professional management. Delivered on all promises. Worth the drive across town.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
David, thank you for your wonderful response to the quality of service our staff provides! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.