Reviews
Romeo is very patient and listens to what you want and...
Romeo is very patient and listens to what you want and want to spend. Working with him, he took the time to sanitize several vehicles and responded to many questions via text. I highly recommend him as a sales representative and would buy from him again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
David Mc David Lincoln Plano TX
Great professional on time performance Service personal were terrific
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Stephen Palma, thanks so much for rating us so high! Be safe on the road!
Do not use Vincent Potts or Karim Jaffer!!
Find another Lincoln dealership! We purchased our vehicle from Vincent Potts. The new car sales manager, Karim Jaffer, was helping on the deal as well. Once you hand over your money, you mean absolutely nothing to either Vincent or Karim anymore! They will not help when things go wrong with your BRAND NEW vehicle that only has 1200 miles on it. The general manager, Sonia, will not help either. She does not return phone calls or hold up to her ?I?ll call you back first thing in the morning?. These people are very untrustworthy and do not care about you, your business, or doing the right thing.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Ashley, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Please reach out to us at (972) 964-5000 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. We hope to hear from soon.
David McDavid Lincoln Plano
Extremely good personal service without being pushy. The buying process was fast and they answered all my questions, and I felt no need to go to any other dealers. We have bought several cars with David McDavid over the 34 years we've been in Texas and again this dealership surpassed all expectations that we had. they were especially careful because this was during the Corona virus time, and everyone was very careful to keep their distance and make sure that everything was completely sterilized around them. My car had been totaled, so I had no choice but to buy it this time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Linda, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thank you again for choosing David McDavid's Plano Lincoln, and we hope to see you again soon!
Great Service!!!
Leaving my review with five great stars. I needed to get my Navigator repaired and Richard out service agent did an amazing job. He contacted me with updates and status of our vehicle. Making sure I knew every step and the process of the service. He did an exceptional job!!Once we received the vehicle it was in great status. Very very pleased. Defiantly will use for future service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for your wonderful response to the quality of service our Staff provides! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
Romeo was excellent. He made us feel confident about...
Romeo was excellent. He made us feel confident about our decision, and he and Vincent helped us get a great deal. If I need to purchase another vehicle, Romeo is my first call.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
daquit, thanks so much for rating us so high! Be safe on the road!
Service
Excellent service, picked up my vehicle repaired and returned in the time frame promised.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Charles, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
David McDavid Plano Lincoln
Our transaction was a pleasant and professional experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate this positive review! Thanks so much!
Service for my Navigator
Richard is an excellent service advisor. Fantastic service!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rick Tankersley, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
First Car Servicing
Also completed some warranty work. Excellent customer service provided by Richard.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Ed Mcelroy, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!