DARCARS Chrysler Dodge Jeep RAM Silver Spring

We recently purchased a used Jeep and the sales group (Remy, Alexis, and Hugo) were helpful, friendly, and patient as we debated between a few models and worked to identify a car that had the safety features, mileage and style we were looking for. VJ was personable and professional to work with on financing. Highly recommend!

I wanted to take a moment to say "THANK YOU" to DARCARS Chrysler Jeep of Silver Spring Service Department but especially my (Service Advisor) Brian Paige and the mechanics they provided me and always with top-notch service. Brian has provided me the best possible service for years and it's willingness to do things the "right way", and in a manner that he keeps the consideration of his customers in mind. I am never disappointment with the service repairs that I have received. Brian goes the extra miles, provides outstanding customer service and just a trustworthy person. It is certainly a pleasure to do business when you feel as though the people you are conducting business are looking out for your vehicle and your best interest. I am never disappointed. Thanks!

Sales department were very welcoming, we were greeted when we walked through the door by everyone. We purchased our Wagoneer here and it was an easy smooth process! We highly recommend this dealer to everyone we speak to. Great job DARCARS Silver Spring Jeep Team!

I have bought two cars CDJR of Silver Spring and Will continue to buy many more. Both purchases were an easy and pleasant experience. They took all the stress out of my buying experience.

Great team, everyone is and was friendly no one was aggressive and everyone was helpful especially the sales manager and Guyanese finance manager. Thank you for your help!

Have taken my car there several times with scheduled appointments, and each time they have kept my car for at least 1 week. The reason why I kept going back was because I thought that the work that was performed the previous time caused a new problem or that the work was under warranty. Most recently, took me 10+ calls, leaving messages, with no responses, to fianlly get appointment. The car was diagnosed with repairs needed over $4000. I declined and took to a local mechanic who advised the repairs were not needed and that some bolts just needed to be tightend. I emailed the service manager to requested a refund of the almost $300 that they charged to look at the car. I got no response. This is by far the worst service dept that I have ever dealt with.

John and Charly were very welcoming and helpful throughout the whole process. Found a good used car that I was looking for at a reasonable price. Would definitely recommend!

Do not trust the sales reps! When they lie or make a mistake, Darcars doesn't stand behind their reps. I had purchased a 2021 80th anniversary Grand Cherokee. When looking at several vehicles options I explained I did a lot of outdoor activities like kayaking and would need a roof rock/cross bar system. I was concerned because my last Jeep had factory crossbars, but this one didn't. He said no problem I can just purchase a cross bar from Thule or Yakima and with would screw/fit right on top. Then when I was done I could just take the off. Didn't want to modify the car since its a lease. This was perfect. Turns out with the 80th anniversary edition the railings are NON-FUNCTIONAL. You cannot attach a roof rack, you have to replace the whole railing which is about $2,000!I spoke to the GM, explained the situation but was not willing to fix the issue. Bottom line, the Sales Rep either lied about this functionality to get the sale (it was Dec 30th, so I'm sure he was eager), or was just wrong. Either way I choose this vehicle with that specific feature need, based on what their rep said. There were other options to choose from, and now I have a vehicle that doesn't fit my needs. And Darcars doesn't not stand behind their sales reps. Seriously, it felt like a stereotypical car sales experience. I was lied to. I would not trust them or expect the to stand behind their employees.

I took my car to the service department, the service department held my car for over a week, the service advisor called and stated that they would have to do a diagnostic on the vehicle to find out the cause of the problem and the fee was $270.00, I said okay. Less than 20 minutes the advisor called back and informed that I would have to pay $1200 more for 5 more hours to diagnose the car. This is a total ripoff. I am lost for words as to why and how the diagnostic fee would move from $270 to $1200 more in minutes. This is unheard of. Darcars Chrysler service department claimed they did not find the issue but would not release my car until I paid $270 even though I did not get the service they promised. This company should not be operating/conducting any business if they are constantly scamming customers. I called Darcars headquarters to look into the issue and all I got was more of the same excuses. I had to tow my car off the property without getting a diagnosis but still had to pay $270. This is not the first time I have being scammed by the service department. I am tired of it. I want my hard earned money back. I did not get the service I paid for. Time for them to shut down the scam shop.

Not professional, no personality, lifeless, misleading , dishonest, not trustworthy, chauvinistic, disrespectful, racist, hustlers and deceitful