DARCARS Chrysler Dodge Jeep RAM Silver Spring

This is a review of Chrysler/Dodge Service department. I bought my vehicle (2012 Dodge Durango) brand new from their dealership back in 2012 and have been using the service department for many years now mainly for recall work. For routine maintenance I typically either do it myself or take it to a trusted independent mechanic. Over the last couple of years I've taken my vehicle to their service center 3 separate times for the infamous "fuel pump relay" recall. Each time they would perform the recall and each time the recall (external relay) would fail within months causing starting issues and stalling. This happened again recently, which I confirmed by pulling the relay and noticed the same issues, so I decided to take my car in for them to take a look. They checked out my vehicle and Bryan Paige, my Service Advisor, came back and told me that the recall work is "fine" and my issue was "100% the fuel pump" which would cost me almost $2,000 to fix! Not only that, he told me the technician checked my spark plugs and said they were all loose and could be "easily rotated by hand" and to fix would be another $600. I found this interesting because I did not have any misfire codes and I just had the plugs replaced less than 20k miles ago. I refused all services but was yet charged a $220 "diagnostic fee" because the "issues" they found were not related to the recall, even though I knew they were. I begrudgingly paid the fee and refused all other services and went home. I ordered extra fuel pump relays and that weekend I decided to change the relay as well as check the spark plugs myself just in case. Turns out the plugs were all tight and within torque specs!! I had a mechanic friend check out the fuel pump and said it was fine too! The folks at this service department are straight up liars and crooks! I would not go here for anything other than confirmed recall work or covered maintenance work and even then I would reconsider. Stay far away from this place. I'm still in shock as I've been a customer for almost 10 years all of which Bryan was there and he lied directly to my face!!

Horrible. After buying my 2016 Ram ProMaster at Darcars, I came for two appointments. Both times, they lost the parts. I took off work twice.

Dealership would not honor factory rebates to the customer. Advertised price included rebates, but out the door "quote" was for far more money. Sales management was rude.

My wife and I could not have asked for anything more from the team at DARCARS. The sales manager C.A., and our salesman Boulandi, were incredible. Both went above and beyond our expectations to make sure that we got everything we were looking for, with top notch service and a price that could not be beat. Nora in finance was a pleasure to work with and got us back on the road with our new Willys in no time. I would highly recommend the team at DARCARS - we'll be repeat customers, for sure. I would give them more than 5 stars if I could.

Buyers Beware! These people will do anything to sell you a car. After you step out of the door or fill out the customer service survey, you are on your own! They will not help you and they will block your number! We had to call the Jeep customer service for an issue that arose with our Jeep (brand new) as the dealer refused to help with the issue. Jeep called the dealer manager and he agreed on a one-time courtesy exception and the dealer called us with an appointment. We showed up to the appointment and no one in the service department knew about the issue (and of course, the manager wasn't there either. Even though there was an agreement to fix the issue (between corporate and the dealer) to fix the wheel, they refused to fix it and said they knew nothing about it. We asked for an explanation as they were the ones who called us with the appointment date and time, but no one there seemed to know or to care about it.

Brian has been my Service Advisor from day one. He has old school manners that are demonstrated to new/old customers. He presents well, is honest, and knowledgeable. His professionalism is cross platform. And, if you are just getting scheduled maintenance or having issues, his temperament is scalable to the situation. He gives his all to make your day better. Thank you for hiring/maintaining the right person for the position. He really deserves more. My name is Elliott Ware. And, I endorse this review.

One of the best car buying experiences ever. I found a slightly used 2019 Camaro online for sale at this dealership . I dealt with the Mgr Chris via several phone calls and emails . I live 3 hours away in NJ and we setup a pickup date and time . I was in and out in a few hours after securing financing there and was back in NJ early in the afternoon..dont hesitate to buy from this awesome dealership..No hidden fees or add ons..

My daughter brought her 2016 Grand Caravan to DARCARS for a piston head. It stayed in the dealership for 3 months because the part was hard to get. I finally called Dodge customer service directly and got the case manager to expedite the part to DARCARS for my daughter's car. The part, in fact, was expedited to DARCARS. When the part arrived, Bryan Paige had the part put into another person's car. He told me that the other person's car had come in first. Not possible because my daughter's VIN was used on the order form for BOTH my daughter's car and the other person's car. How could they have put her VIN on the other person's order if my daughter's car had not even come in for service yet? Also, when I checked with the case manager at Dodge, I was told that the other person's car came in 3 days AFTER my daughter's car NOT BEFORE. Mr,. Castanetta, Bryan's boss, got involved and is trying to work out how another part can be gotten for my daughter's car. In the meantime, the other person is driving his car, having put no effort into getting the part, and we wait. Dodge says that now my daughter's new order is at the bottom of the list because they already sent a part for her car and the part is very hard to get so she could be waiting months again. I am investigating how the parts department could have ordered the same part twice for the same VIN. I have been told by other parts people that such a thing could not happen. The order would have been flagged. DARCARS has no loaner cars. Mr. Castanetta ordered a rental car for my daughter while he investigates further. When we went to pick it up, I had to deal with Bryan Paige. I told him his incompetence caused our family a lot of trouble. He got in my face and told me not to call him names. I wasn't calling him names, I was stating a fact. Then he asked me if I wanted the rental car or not, insinuating that If I wasn't nice to him, my daughter would not get the car. It is all on the CCTV I am sure. Brain Paige is very nice until you cross him. He had both Caravans waiting for service and he never called Dodge to ask where the parts were. I had to call Dodge myself and spent 2 days and 3 hours on the phone getting the part for my daughter, all for naught, as Bryan Paige made the executive decision to give the part, earmarked for my daughter, to the other person. This is all very fishy and wrong. He should be fired.

I was deeply impressed with the lack of pressure, we felt throughout this entire process. From calling to set up a test drive, to signing the papers. Our Sales person Jeffery was so helpful. He had the car up front and ready to go when we arrived. They were willing to let me hold the car until my husband could come back with me to test drive and were so helpful. We were nervous about the dreaded "Used Car Haggling and there was none of that. They allowed us to have an outside mechanic check out the car before we purchased. We left feeling that we were getting an amazing car, for a great price and were extremely happy and impressed by the entire process. Jeffery was our Sales, Barry was the Manager who also worked with us, and Carlos was our finance person. Really impressive team all around, highly recommend them for any car buying needs.

I was deeply impressed with the lack of pressure, we felt throughout this entire process. From calling to set up a test drive, to signing the papers. Our Sales person Jeffery was so helpful. He had the car up front and ready to go when we arrived. They were willing to let me hold the car until my husband could come back with me to test drive and were so helpful. We were nervous about the dreaded "Used Car Haggling and there was none of that. They allowed us to have an outside mechanic check out the car before we purchased. We left feeling that we were getting an amazing car, for a great price and were extremely happy and impressed by the entire process. Jeffery was our Sales, Barry was the Manager who also worked with us, and Carlos was our finance person. Really impressive team all around, highly recommend them for any car buying needs.