Reviews
I made an appointment for my first oil change since
I made an appointment for my first oil change since buying my 2024 Tahoe from AutoNation Chevrolet in Pembroke Pines. My appointment was for Thursday at 3:20 PM. I arrived at 3:15. Shortly after my vehicle was taken for the service. After one and a half hours I asked the assistant service manager was the service completed? She informed me that my vehicle was still waiting to be taken into the service. I asked how much longer it would be and she informed me it would be at least another one and half to 2 more hours. I informed her that I made an appointment as directed for 3:20. She said there were many customers before me. Abusively even though I had an appointment it didn't matter. Ver poor customer service. I left the dealership without my service being completed. I made an appointment at Tire Kingdom for 3:00 PM the next day. My service was completed by 3:30. I will never use Auto Nation Chevrolet Pem Broke Pines dealership service department.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (954) 433-3301 to discuss your concerns, as your satisfaction is of utmost importance to us.
Josh was the epitome of great customer service.
Josh was the epitome of great customer service. The whole staff was excellent and the overall experience was flawless.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide personable and excellent customer service. Thank you again for the review!
From begining to end it was an excellent experience.
From begining to end it was an excellent experience. No Hassle no haggle just the best deal. Everyone involved made the car shopping experience stress free.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Drive safe, and we'll see you on the road.
I was very happy with the service I received at this
I was very happy with the service I received at this dealership and excellent customer experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
They were very responsive and helpful and had a great
They were very responsive and helpful and had a great attitude. I enjoyed the interaction
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Not much nice to say .
Not much nice to say .Victor the salesperson was pleasant. We would nit go back .
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we regret your experience with us here but are glad you brought this to our attention. If you'd like, please contact our General Manager at (954) 644-5038. We'd appreciate the chance to make your experience a positive one.
I had a great experience with AutoNation Chevy Pembroke
I had a great experience with AutoNation Chevy Pembroke Pines. Tyrone Morris was my Sales Person and he was so patient with me. I did a test drive with 2 vehicles. All questions that I had Tyrone was able to help assist which made my decision a lot easier. No frustrations at all. There was another Representative name Joshua who helped assist me at the end. Joshua walked me through with the features on the vehicle. Joshua was very patient and was thorough. I am completely satisfied with my experience. If I had to do it all over again or refer someone it would be with this same dealer. Thank u!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Would not go back , No need to keep us there so long or
Would not go back , No need to keep us there so long or run us through financial. Did not prep purchase as promised .Also left GPS tracker in Vehicle.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Barbara, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5038 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Service was completed in a very timeline manner from time
Service was completed in a very timeline manner from time I arrived to time I was given my car back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Autonation Chevy is me and my family go to dealership.
Autonation Chevy is me and my family go to dealership. They have always catered to our individual needs when purchasing a car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Roslyn, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!