Reviews
The service department did a great job on getting my
The service department did a great job on getting my truck repaired and returned to me when promised.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I'm happy my team could help, Mike! Thank you for taking the time to rate us and for sharing your experience. Please let us know if you need anything else! --Venny Diaz, Service Manager
The service is always outstanding at Grapevine Lincoln.
The service is always outstanding at Grapevine Lincoln. Our Service Advisor Health always goes above and beyond and makes us feel valued as customers.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I’m glad you had a great experience! Please let us know if we can help you with anything in the future. --Venny Diaz, Service Manager
High pressure salesmen.
High pressure salesmen. Always wanting to tack on extras but hard to get them to honor their after sales service. One of the worst anywhere to be found.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I am incredibly sorry our team left you feeling pressured to purchase. Thank you for letting us know. We never want a customer to feel pressure to buy, but instead empowered with enough knowledge to make the decision that is best for them. I'd like to speak to you to see if there is anything I can do to address your situation. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Boyce was super accomodating even tjough my car could not
Boyce was super accomodating even tjough my car could not go thru quick lane ad it is a Shelby Super Snake.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re glad to hear Boyce was super accommodating, especially given the unique needs of your Shelby Super Snake. It’s great to know our team is ready to assist no matter the vehicle. We appreciate your feedback and look forward to serving you again!
Everything from beginning to end was respectful,
Everything from beginning to end was respectful, professional, and courteous!!! They even contacted us because we forgot our garage door opener and mailed it back!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!
Heath our Service Coordinator is literally the best… He’s
Heath our Service Coordinator is literally the best… He’s extremely knowledgeable and helps my husband and I every time!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We’re thrilled to hear that Heath consistently provides knowledgeable and helpful service for you and your husband. It’s great to know he makes such a positive impact every time you visit. We appreciate your kind words and look forward to assisting you both in the future!
Great deals, friendly staff, great customer service, very
Great deals, friendly staff, great customer service, very professional, would definitely buy from here again
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Grapevine Ford for now is truly #1 in servicing your
Grapevine Ford for now is truly #1 in servicing your vehicle. It is rhe only dealership in the whole DFW area that has gotten me in and out in 1 hour for oil change!!! I cant believe it. Including a car wash and the tire rotation. I live in Dallas, so drive that extra mile paid off. Hope it was not coincidence and their manager is really s logistics wizard. Keep it up!!!!! Shout out to Anthony service man.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.
Matthew Hoopes salesman along with service department
Matthew Hoopes salesman along with service department always go above and beyond. Can't say enough!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!
Excellent experience.
Excellent experience. Routine maintenance performed in timely fashion. Service Advisor Brendon had vehicle ready as promised. Consistently reliable.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.