Reviews
Great experience great communication excellent service,
Great experience great communication excellent service, highly recommend grapevine ford for you car troubles check them out,
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Hayden Lloyd was fantastic to work with.
Hayden Lloyd was fantastic to work with. He was very attentive and answered all of my concerns. We did 90% of the transaction via text and email. Overall, the best car buying experience that we have ever had.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. --Customer Loyalty Director
Our salesman Chris was amazing!
Our salesman Chris was amazing! Find Chris if you need a new truck! Very knowledgeable
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review! We're thrilled to hear that Chris provided such excellent service and was able to help you with your new truck. We appreciate your recommendation and look forward to assisting you again in the future! Enjoy your new vehicle!
Jody McPhail was highly competent and pleasant in dealing
Jody McPhail was highly competent and pleasant in dealing with the repairs dictated by my service engine light.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! It’s great to hear that Jody provided knowledgeable and pleasant support while addressing your service engine light. We’re glad you felt confident in the care and attention given to your vehicle, and we appreciate you trusting us with your service needs!
They where nice and helped us out with all are needs and
They where nice and helped us out with all are needs and took care of us.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! We're glad to hear that our team was able to assist you and take care of all your needs. Providing a helpful and welcoming experience is always our goal, and we appreciate you choosing us!
Very good experience.
Very good experience. Agent was very helpful! I will ask for her next time I need service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Venny Diaz, Service Manager
We had a great experience at Grapevine Ford!
We had a great experience at Grapevine Ford! Michael made the process very smooth, with no surprises. We were impressed with their transparency- that you do not get at most dealerships. Very pleased and would highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
I was quoted the exact price to replace the coil packs on
I was quoted the exact price to replace the coil packs on my 2015 F150. They only replaced one coil but charged me what it would cost for all of the coils. I live in Chicago and my wife broke down in Texas. The truck was at their mercy. They got the truck done quickly but misled me on what they were doing. I’m in the car business and am aware of labor times and parts prices. What they charged me for is the exact price it should be to replace all the coils( which is what I assumed they were doing). When my wife returned to Chicago I checked the truck and they only changed 1 coil ( the one that was misfiring) when I call Jody in service she had no answer for me. She knew what she did and took advantage of me and my wife in the situation. The receipt of work had no labor rates on it and didn’t have a breakdown of costs. It just had a manually entered price. The price of what it costs to replace all the coils. When I called about this she tried to lie on top of the issue and said it would have cost more if they did all the coils ( around $2000). It is sad and disappointing that they conduct business this way. I hope she becomes a better person and feels shame knowing she got caught. I don’t expect a reply but the correct thing to do would be to refund me the difference for the parts and labor they did not perform. Shady business
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for giving us this feedback. It is very important to us to provide a service experience that is efficient, transparent, and friendly to our visitors. I am incredibly sorry to hear about your visit but appreciate the opportunity to understand your issue. If there is anything we can do to address your situation further, or to earn your trust back, please contact me, Venny Diaz, Service Manager, at VDiaz@GrapevineFord.com.
Disappointed in advertised price vs F2F quote and a
Disappointed in advertised price vs F2F quote and a number of hand-offs that did not allow continuity. Quoted price and mileage was no where near the advertised price. The focus was to get you to the facility and not to have alignment on expectations prior to making the trip.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi MC. Thank you for the feedback, and I am very sorry you felt misled. Here at Grapevine Ford, we always want to do everything in our power to get our customers the best deal possible on their vehicle. We will be looking into your complaint further to address the issues you came across. We’d like to discuss your complaints and see if there’s anything we can do to address these concerns. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Was flawless.
Was flawless. And very professional..I appreciated the entire transaction. Salesman was easy to work with..
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.