Reviews
YES! The way a dealership should be.
Excellent buying experience. Matthew was very considerate, knowledgeable and quite helpful through the process. No issues at all in the financing and yes, I will recommend Grapevine Lincoln to everyone.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience, Kenneth. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. --Customer Loyalty Director
This was a wonderful experience.
This was a wonderful experience. Blane was very knowledgeable and easy to work with. From entering the dealership through finance, everyone was very friendly and made the entire buying experience a pleasure. I have had a couple of questions after the purchase and Blane has been available even after the sale to help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am happy to hear our team was able to help. Thank you for choosing Grapevine Ford. Please keep us in mind for all your future needs. --Customer Loyalty Director
Left with the car I wanted in less than 4 hours.
Left with the car I wanted in less than 4 hours. Nice employees and clean business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the review! The Grapevine Ford team appreciates your business and the five stars. Please let us know if we can help you with anything in the future. --Customer Loyalty Director
Lincoln repair experience
Awful communications from the service manager. My Aviator was in the shop 31 days. After day 13 he told me the parts were in and repairs should be completed tomorrow. After hearing no update for 4-5 days, I called and emailed many times on days 18-25. On day 26 I received a call back and the communications improved. Work was completed on day 31 and the vehicle was returned to me unwashed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mark. The entire team here at Grapevine Ford always wants every customer to be confident in their repairs, and I am incredibly sorry for the frustrations you have gone through. We would like to discuss your situation to see if there’s anything we can do to help address your complaints. Please contact me, Venny Diaz, Service Manager, at VDiaz@GrapevineFord.com.
Mustang EcoBoost
Gavin helped to make this process one of the easier and quicker car buying experiences I have ever had. He was very attentive. We will definitely be back and ask him for Gavin.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience, Renee. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. --Customer Loyalty Director
Dealership with Real People
Every single person in there was a Rockstar. Made the purchase fast and honestly fun. It's nice to know that there are dealerships where they allow people to be themselves and have fun.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I’m glad you had a great experience, Richard. Please let us know if we can help you with anything in the future. --Customer Loyalty Director
Excellent serviceThanh Nguyen and Donni Kaba are t
Thanh Nguyen and Donni Kaba are the best!! We got our dream car yesterday!!! We are really thankful especially to Thanh who helped us all through out the process
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Glad to hear it, Jeaniffer! Thank you for taking the time to rate us. Please let us know if you need anything else in the future. --Customer Loyalty Director
2 years have gone by…….
Honestly this was a really great experience. I generally do not write reviews. Maybe one in every 100 requests. The sales people were great. The finance people were exceptional. The Management Staff went over and beyond to get our long awaited (2 years) Bronco delivered……
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your long awaited Bronco! Thank you for sharing your experience. We thank you for being a long time Grapevine Ford customer, and we look forward to serving you again. --Customer Loyalty Director
Great experience
Outstanding personal service. Personel throughout the dealership went out of their way to insure we were taking care of and had everything we needed to make the experience pleasant!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words, Larry! I am happy to hear that we could help. Please let me know if you need anything else. --Customer Loyalty Director
AWESOME CUSTOMER SERVICE
AWESOME CUSTOMER SERVICE! We had an exceptional experience with pur sales guy Frasisco, and with the finance team. Every one at Grapevine Ford treat us exceptional and with Great care and diligence. Thank you and Keep up the Awesome Job!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I’m glad you had a great experience! Please let us know if we can help you with anything in the future. --Customer Loyalty Director