Reviews
Deceptive Business Practices
Do not shop here! Very deceptive business practices. Forcing people to buy warranties and other add ins just to be able to get the special rates. Stay Away!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mark, thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Easiest car buying experience I’ve ever had!
I visited Grapevine Ford after an awful experience at another Ford dealership. Everyone was patient, courteous and helpful. Big shout out to Jose, Cameron and Garry for an amazing experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Glad we could help Danielle! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. -- Customer Loyalty Director
Great experience 👍. Top notch dealership.
Most wonderful car buying experience I've ever had. Very caring and considerate staff. Friendly and professional staff. I will definitely come back . Worth the drive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words, Oscar! I am happy to hear that we could help. Please let me know if you need anything else. --Customer Loyalty Director
Quick and easy
Paul at Grapevine Ford was very swift and professional. Made the buying process easy. Thoroughly answered all our questions. I would definitely recommend to friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Sara! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Customer Loyalty Director
The sales team and finance team treated me with respect
The sales team and finance team treated me with respect and sensitivity to what my needs and wishes were.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review!
The dealership had several cars to choose from which is a
The dealership had several cars to choose from which is a rarest these days. I typically shop a little bit to do research and gain knowledge on pricing/features then when I’m ready to buy I visit a dealership. Once you’ve done your homework it is easy to know if it is a dealer you should do business with. I have now bought 5 vehicles from Grapevine Ford. I think they are good to do business with and offer a fair price without trying to gouge people.. They still make a profit and with all car dealers you have to haggle but that is part of the process at any dealership. It seems.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review!
Great experience
Best car buying process I have experienced in a long time. Not pushy at all! Worked hard to meet my needs and answer all questions. Great customer service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review!
These guys made the car buying process stressless.
Excellent sales staff and finance department. Very informative and personable. Abishai was very helpful and got the deal done with no hassle. Highly recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review!
Hassle Free
Staff was very friendly, patient, knowledgeable, and followed up. No pressure sales process. I wouldn’t hesitate to recommend this dealership to friends, family or neighbors.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review!
Great experience
Walked in with lots of questions. Doni is incredible. The car buying experience I’ve ever had. Make sure you ask for Doni for a great experience buying your new or used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review!