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Grubbs INFINITI

(2,304 reviews)
Visit Grubbs INFINITI
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 9 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (817) 786-4705 (817) 786-4705
Used (817) 786-4953 (817) 786-4953
Service (817) 803-6216 (817) 803-6216

Reviews

(2,304 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grubbs INFINITI from DealerRater.

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Chris in the service department is simply amazing! He is...

Chris in the service department is simply amazing! He is considerate, kind, organized and just a great service advisor! We bought a car from your dealership last year and Chris was involved in making it perfect for my wife. I did not forget him or your dealership. I brought my personal vehicle in for a detail and it was done beautifully. Listen, I own my business and know how important feedback is. The other team members working in service were also very polite and helpful. At check out, the receptionist was was excellent too. I am looking forward to buying or detailing another vehicle real soon! Great job everyone... Pass the word around! Sincerely, Doug Burack Legacy Moving Services Frisco, Texas

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Adam Alzoubi was first person I encountered when I...

Adam Alzoubi was first person I encountered when I arrived at Grubbs. He was the nicest gentleman. He guided me through every step. He went above and beyond and actually drove the car to me when it was ready. I couldn’t have experienced a more pleasant car buying experience. He was very honest and thorough. Thank you Adam!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

So far I’m very pleased with the service department and...

So far I’m very pleased with the service department and upper management at Grubbs Infinity. I feel like they back their product. The sales pitches can be a little too much. But after getting through all of that the experience keeps getting better and better.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Outstanding service. Very pleased and I highly recommend...

Outstanding service. Very pleased and I highly recommend her service and professionalism to all. She is definitely a positive person and her personality is great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I always service my car at Grubbs Infiniti and I am...

I always service my car at Grubbs Infiniti and I am always satisfied and during this hardship period they offer me a good deal on my car service. I loved it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Adolfo was incredibly professional & personable! Him &...

Adolfo was incredibly professional & personable! Him & his team are incredible & they offered me the best customer service I have ever received @ a dealership! I will definitely buy there again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Wanted to purchase a used Volvo but without a dealer near...

Wanted to purchase a used Volvo but without a dealer near my home I turned to the internet for a nationwide search. I'm glad I did because my dealings with Armani at Grubbs was exceptional. He sent me photos and video of the XC90. Walked me through the entire vehicle remotely. Answered all my questions and provided great mechanical detail on the vehicle. After the deal was done he stayed in contact and updated me on the shipment of the XC90 from Grubbs to my home. He sent pictures of the final cleaning of the vehicle and called to ensure it arrived in the same condition it left the lot. Outstanding service and outstanding individual.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
4 people out of 4 found this review helpful.

It was an excellent customer experience. Manny was...

It was an excellent customer experience. Manny was courteous and helpful. Filling it up with gas and cleaning the car was a very professional touch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Grubbs Infiniti is awesome. I have bought my last three...

Grubbs Infiniti is awesome. I have bought my last three cars from them. Forever customer here. They have the best customer service! Thanks for everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It was the best service experience I've ever experienced...

It was the best service experience I've ever experienced buying a car really nice staff. Excellent service all around great service great staff. Thank you guys

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.