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Grubbs INFINITI

(2,327 reviews)
Visit Grubbs INFINITI
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 9 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (817) 786-4705 (817) 786-4705
Used (817) 786-4953 (817) 786-4953
Service (817) 803-6216 (817) 803-6216

Reviews

(2,327 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grubbs INFINITI from DealerRater.

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Everyone I spoke with was friendly and professional....

Everyone I spoke with was friendly and professional. Every step was explained to me and all options explored. Courtesy car was helpful. Very satisfied with my experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Shon was excellent. Was prepared for the appointment and...

Shon was excellent. Was prepared for the appointment and navigated the process efficiently. Was in and out in 2.5 hours which included a test drive. Finance was great. In and out in 10 minutes. Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My service Advisor Ashley Zuniga is awesome! No matter...

My service Advisor Ashley Zuniga is awesome! No matter when a customer calls she makes you feel that no matter how little or big the problem is you are important!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent service, diagnostics and convenience. Sam was...

Excellent service, diagnostics and convenience. Sam was very helpful throughout the entire process, arranging a loaner vehicle to the concierge pick up. Vehicle was repaired, washed and returned without a hitch. Thank you Sam.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I had a great experience at Grubbs Infiniti thanks to...

I had a great experience at Grubbs Infiniti thanks to Benjamin Donkor. He delivered on his promise and was the main reason I chose an Infiniti over another dealer. I am a first time car buyer and college grad so this was an important experience for me. Although I was shaken and struggled making a decision at first, I was taken care of. Thank you for the excellent experience and I hope to do business again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

They respected my time and I appreciate that they listen....

They respected my time and I appreciate that they listen. It was a Quick in and out. Most of paperwork was completed and waiting when I arrived.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

After driving Infiniti’s for 21 years, it was time for me...

After driving Infiniti’s for 21 years, it was time for me to get a new lease or move on. Alan Alfano of Grubbs Infiniti made it easy for me to make the decision to lease a new QX50. He got me the beautiful blue I wanted and made the transaction clean and quick. I love this car, although I need to brush up on car technology!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I just leased my second car from Grubbs Infiniti this...

I just leased my second car from Grubbs Infiniti this time it is QX 60 they have a great team, easy to deal with, and left me with a pleasant experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Unnecessary and inflated “dealer prep” fee added to final...

Unnecessary and inflated “dealer prep” fee added to final numbers. They tack on $1495 for all sales to pad profits. Industry standard warrants $295 tops

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are sorry you feel our dealer prep fee is unnecessary. Our team is happy to go over the process that we do to make every vehicle ready and safe for the road.

Grubbs service department is the best I have dealt with....

Grubbs service department is the best I have dealt with. The work was completed quickly and efficiently. Everyone was friendly and helpful. Paul Egerton is the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.