Reviews
The sales staff, irv and kenny were very helpful and low
The sales staff, irv and kenny were very helpful and low pressure allowing me to make and be comfortable with my decision
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Academy Ford Sales, and for sharing your kind words about Irv and Kenny! We're glad you felt comfortable with your decision. See you next time!
I visited Academy Ford in Laurel, Maryland, for warranty
I visited Academy Ford in Laurel, Maryland, for warranty work on my vehicle. specifically to address a light. Unfortunately, the experience was disappointing. It took seven hours for the service team to contact me with an update, leaving me stranded as the shuttle service had ended by then. The staff tried to upsell me on windshield wipers, a radiator flush, and a brake fluid flush, despite me having completed these services within the last two weeks. They failed to address the "check charging system now" light that I brought up when dripping the car off. Additionally, one of my wrenches was taken and not returned until I called about it twice. The facility was decent, but the lack of communication, upselling, and failure to resolve the charging issue made this a frustrating experience. I’d hesitate to return because I am not sure that I can trust them.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Had my vehicle serviced for warranty repairs.
Had my vehicle serviced for warranty repairs. There were some delays but not really the Service Department's fault, the overall service was professional, and repairs have been successful. My service rep Alvin Powell was professional and on top of it at all times, kept me informed and left me with the sense trust and confidence that he was "in my corner" at all times with my warranty provider.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're pleased to hear Alvin and our team provided timely and professional service. We appreciate your trust and look forward to assisting you again at Academy Ford Sales. Safe travels!
Andy he is nice person.
Andy he is nice person. He knows his job and how to deal with the customer
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Lucie, thank you for leaving Academy Ford Sales your positive feedback about Andy!
Quick diagnosis and fix of an AC issue.
Quick diagnosis and fix of an AC issue. Good communication when I called them to check in on vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nick, we are pleased to hear you received thorough communication and prompt service from our team. Thank you for choosing Academy Ford Sales and for sharing your experience.
Took truck in on very short notice.
Took truck in on very short notice. Kept me informed as to what they found and how they were going to fix the issue. Very professional and didn’t try to add anything unnecessary.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad we could assist you promptly and professionally here at Academy Ford Sales. Thank you for choosing us for your truck's service needs. Safe travels ahead!
We are very satisfied with the service and turnaround
We are very satisfied with the service and turnaround time of getting our vehicle up and running.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was our pleasure to assist you. Thank you from all of us here at Academy Ford Sales!
A mobile unit from Academy Ford came to my home to
A mobile unit from Academy Ford came to my home to install a new battery as per Ford recall guidance. The scheduling was easy over the phone, and the two man team came on time. Both were friendly and professional. From beginning to end, the whole issue could not have been resolved more effectively and efficiently.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Jon, thank you for your business and your positive review of the Academy Ford team! We appreciate your support and wish you safe travels.
Purchased a 2016 F150 Platinum from Amy and Irv.
Purchased a 2016 F150 Platinum from Amy and Irv. My experience was awesome. Good group of people. I’d highly recommend paying them a visit.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so happy to hear that Amy and Irv made your experience at Academy Ford Sales an awesome one! Thank you for recommending us, and we hope you're enjoying your 2016 Ford F-150 Platinum.
Mr. Andy was AWESOME! PLEASE CONTINUE THE EXCELLENT
Mr. Andy was AWESOME! PLEASE CONTINUE THE EXCELLENT SERVICE! He is professional, knowledgeable, understanding, very kind and listens very well. Thank you kindly. Phyllis Brumfield
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ms. Brumfield, thank you for the wonderful feedback! We're elated to hear that Andy provided such excellent service at Academy Ford Sales. We'll be sure to share your kind words with him and continue striving for excellence!