Reviews
The staff were very attentive, friendly, ready to help
The staff were very attentive, friendly, ready to help you and to answer any questions. Location very convenient and really appreciate the ride back home provided by them. Really happy with the service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Elisa, we're delighted to hear that our team at Academy Ford Sales provided attentive and friendly service. It's great to know you found the location convenient and appreciated the ride back home. Thank you for sharing your experience!
I been a Customer for over 25 yrs.
I been a Customer for over 25 yrs. Upon arrival I checked my vehicle in for service. I wasn't informed of the price of routine maintenance. which Ive been getting for the last 9 years. The Works. Upon returning home I reviewed the ticket and realized I was charged over $100 dollars for a service i used to get for $59. Futureference lmk you no longer offer the package ' The Works' and give me the option of the service prior to me agreeing to something that you no longer offer. Very disappointed on this one Family!
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Dear Mr. Devore, Thank you for reaching out and sharing your feedback. We deeply value your 25 years of loyalty, and we sincerely apologize for the confusion and frustration you've experienced during your recent service visit. We understand how important transparency is, especially when it comes to pricing, and we regret that we didn’t clearly communicate the changes to our service offerings and pricing. We strive to ensure that all customers are fully informed of the services and costs before proceeding, and we fell short in this instance. Your feedback about the lack of communication regarding "The Works" package is invaluable to us, and we are taking it seriously to improve our customer experience moving forward. Please allow us to make this right. We would be happy to look into your specific situation and discuss options to ensure you're satisfied with the service. Feel free to contact me directly at 240-790-8600, or we can reach out to you at your convenience to resolve this matter. Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to regain your trust. Best regards, Danny Sejour Guest Experience Manager Academy Ford dsejour@academyfordsales.com
They sell used cars that are in poor shape and will need
They sell used cars that are in poor shape and will need $$ to fix. They hide under the excuse that their cars pass maryland inspection but truth is, for example, brakes will pass as long as they are not metal on metal.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It's concerning to hear about your experience with the condition of our used cars. We strive for transparency and quality in all our vehicles, so this feedback is important to us. If you're open to discussing further, please reach out at your convenience. Thank you, Daniel Sejour - Guest Experience Manager - dsejour@academyfordsales.com
Great group of people.
Great group of people. They're considerate and always work towards excellence. Bryant is a great manager and Derek is my go to guy. Appreciate there service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We're delighted to hear that Bryant and Derek provided excellent service at Academy Ford Sales. We appreciate your support and look forward to serving you again in the future!
Great service, great people working at the dealership!
Great service, great people working at the dealership! A 5 star establishment. They come to you and your convenience and are able to help you with anything your car needs
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic feedback! We're delighted to hear that our team at Academy Ford Sales provided such convenient and helpful service. We appreciate your support and look forward to assisting with any future car needs! - Daniel Sejour - Guest Experience Manager - dsejour@academyfordsales.com
Always professional.
Always professional. They’re on a short list of trusted people I want working on my vehicle.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for choosing Academy Ford Sales and leaving us a review. We appreciate your trust in our team to service your vehicle.
Fast, friendly service.
Fast, friendly service. Derek is awesome. Dealership is clean and convenient. Tom Woods is a movie star
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
David, we're delighted to hear that Derek and the team at Academy Ford Sales provided you with fast and friendly service. Thanks for highlighting our clean dealership atmosphere!
Excelente servicio muy contenta con la ayuda que me
Excelente servicio muy contenta con la ayuda que me brindó José Ricketts, recomendado al 100
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hola Saira! Apreciamos las 5 estrellas para José del equipo de Academy Ford Sales. Gracias por hacer negocios con nosotros!
Kind, professional, knowledgeable, patient and friendly
Kind, professional, knowledgeable, patient and friendly that why I keep coming back and recommending your dearlership. The cars are great but for me the people are the reason I keep coming back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our team at Academy Ford Sales keeps you coming back with their kindness and professionalism! Your recommendations mean the world to us, and we're grateful for your continued support. Thank you for choosing us time and again!
Always friendly and welcoming.
Always friendly and welcoming. Completes automotive care quickly, accurately and efficiently. Great service department! Thanks.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Karon, thank you for the kind words! We're delighted to hear that our service department at Academy Ford Sales has been meeting your expectations. We look forward to serving you again in the future!